Responsable Back Office Comercio Internacional

Perfumeria Júlia; Barcelona; Presencial; EUR 6700 - 11.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Company-provided training

Competitive salary

Descripción de la vacante

UPS is seeking an intern to provide remote care technical support for CRM devices and monitoring systems from Madrid. You will handle inquiries, perform product testing, and assist in training staff, while coordinating with global teams on clinical issues.

The role emphasizes collaboration, communication, and the ability to work in a fast-paced environment, with language skills in English and a preference for Portuguese. An internship with training opportunities awaits.

Formación

• Bachelor's degree preferred in medical/electrical/mechanical technology or equivalent experience in a similar role.
• Strong verbal and written communication skills in English; Portuguese a plus.
• Track record as a technical specialist or customer service specialist in the industry.

Responsabilidades

• Provide technical support services for Remote Patient Monitoring and CRM devices.
• Provide technical information to customers in response to inquiries and field reports.
• Perform product evaluations and testing based on field reports; assist in training and education of staff.
• Coordinate with international teams to resolve product/clinical issues and support regulatory responses.

Conocimientos

Technical support

CRM systems

Communication skills

Team collaboration

English proficiency

Educación

Bachelor's degree in medical/electrical/mechanical technology

Herramientas

Analytical tools

Descripción del empleo

Remote Care Technical Support Intership - CRM (Madrid)

**PURPOSE OF THE JOB**
Working under general to direct supervision in accordance with Company policies, practices and procedures. Working in a team of Technical Support Specialists (TSSs) who provide remotely the clinical and technical guidance on the use and operation of Abbott CRM products to the medical community and various Abbott departments
**This interniship is office-based and all interactions are performed remotely through standard ways of communication (phone, email, etc).**

• Provide technical support services in the field of Remote Patient Monitoring and CRM devices
• Provide technical information to customers in response to inquiries/report from the field
• Perform product evaluations and testing based on reports from the field Provide back-up support to Field Clinical Engineering/Sales Representatives in the areas of sales support (remote care and device management), regional training seminars and troubleshooting
• Provide and conduct product training to in-house personnel
• Assist in the presentation of educational material for new product training and in-service seminars to physicians, nurses and sales representatives
• Provides technical response to corporate Abbott website inquiries
• As needed, provides technical and clinical assistance to Regulatory Affairs personnel (in-house) in response to regulatory agency requests on Abbott devices
• Coordinates efforts with international division staff to resolve product/clinical issues involving international customers and the international sales issues Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors
• Does other related duties and responsibilities, on occasion, as assigned.

• Bachelor's degree in medical/electrical/mechanical technology is preferred or working experience in a similar position
• Track record as a technical specialist or customer service specialist in our industry or equivalent
• Successful engagement with customers
• Excellent verbal and written communication skills in English, Portuguese is a plus
• Good experience in use of analytical tools and software
• Ability to work effectively within a team in a fast-paced changing environment

An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

**Job Description:**
We are looking for someone who can help us improve our services and customer satisfaction by carrying out administrative tasks. You could be part of the team. Do you enjoy working in a dynamic and stimulating environment, with new challenges to solve every day? Do you consider yourself someone who can handle complex situations and work effectively within established deadlines?
If this sounds like you, we'd love to hear from you!

• You will support a variety of administrative tasks that arise on a daily basis at your work centre.
• Data entry and maintenance.
• You will work closely with colleagues at your centre to help achieve the company's goals.
• In short, you are proactive and organised. You know how to make a difference in your area of responsibility.

• Competitive salary.
• Company-provided training.
• A varied role with opportunities for growth and development.
• Permanent position.

• Required qualification: High School Diploma, Intermediate or Advanced Vocational Training Certificate. (A completed or ongoing university degree will be considered an advantage.)
• A proactive attitude and strong organisational skills are essential.
• Strong communication skills, ability to work under pressure, and problem solving skills.
• Intermediate English language skills will be considered an advantage.
• User-level computer skills.
• Previous experience in a similar role will be considered an advantage.
• Availability to work the following schedule: 06:00 to 10:00.

At UPS, equal opportunity, fair treatment, and an inclusive work environment are extremely important. We are committed to a policy of fair treatment in recruitment, selection, training, promotion, and compensation based on merit, experience, and