Resident Services Coordinator

Greystar; Madrid; Presencial; EUR 24.000 - 29.000; Jornada completa

Descripción de la vacante

Greystar in Madrid is seeking a property management professional to support day‑to‑day operations, tenancy administration and marketing across the community. You will help maximise occupancy and deliver an excellent resident experience.

The role requires fluency in English, strong customer service, and the ability to work as part of a team in a fast-paced environment. On-site responsibilities include front desk service, leasing activities and rent collection support.

Formación

• Excellent customer service skills and significant experience in a customer facing service delivery role.
• Fluent English verbal and written communication skills.
• Excellent organisation skills with the ability to multi task and prioritise.
• Ability to act autonomously, taking decisions and/or action when required.
• Flexible approach to work and adaptable to thrive in a changing environment.

Responsabilidades

• Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
• Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
• Supports events and activities within the Community.
• Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.
• Chase outstanding rent arrears following rent collection procedures in meeting property targets.
• Chase and promote tenancy extensions and other revenue streams.

Conocimientos

Customer service

Team player

Organizational skills

English fluency

Numerical skills

Adaptability

Educación

General education

Herramientas

Microsoft Office

Booking systems

Descripción del empleo

Greystar in Madrid is seeking a property management professional to support day‑to‑day operations, tenancy administration and marketing across the community. You will help maximise occupancy and deliver an excellent resident experience.

The role requires fluency in English, strong customer service, and the ability to work as part of a team in a fast-paced environment. On-site responsibilities include front desk service, leasing activities and rent collection support.