Reservations & Property Management Agent

Rent Top Apartments; Barcelona; Híbrido; EUR 21.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth opportunities

International environment

Competitive salary

Descripción de la vacante

Rent Top Apartments in Barcelona is seeking a Reservations & Guest Services Agent who will manage reservations, respond to guest inquiries, and support property management across short-term and mid-term rentals. The role emphasizes hospitality, organization, and proactive problem-solving.

You will coordinate check-ins, assist owners and tenants, and collaborate with operations to deliver a seamless experience. Weekend remote work is included and opportunities for growth are offered.

Formación

• High level of English, both written and spoken.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Experience in tourism, hospitality, customer service, or property management.
• Based in or near Barcelona.
• Familiarity with KrossBooking (PMS) is valued.
• Able to work independently and make day-to-day decisions.
• Good problem-solving skills and ability to work under pressure.

Responsabilidades

• Manage reservations and guest services for both short-term and mid-term properties.
• Answer guest inquiries via phone, email, WhatsApp, and booking platforms.
• Coordinate check-ins/outs and verify guest documentation.
• Provide arrival instructions and appliance usage guidance.
• Arrange add-on services (parking, early check-in, late check-out).
• Coordinate with operations to resolve guest issues promptly.
• Oversee property inspections and coordinate maintenance with contractors.
• Support owner relations and day-to-day property management tasks.

Conocimientos

English (high)

Communication

Organization

Customer service

Hospitality

Property management

KrossBooking

Herramientas

KrossBooking PMS

Descripción del empleo

Reservations & Property Management Agent

ABOUT THE ROLE

We are looking for a responsible, proactive, and solution-oriented professional to join our team in Barcelona. The ideal candidate is passionate about customer service, highly organized, and enjoys working in a fast-paced environment combining hospitality and property management.

Our company operates across two main areas: short-term tourist apartments and mid-term rental apartments. This position will work across both areas, combining reservations and guest services for our tourist apartments with property management and operational responsibilities for our mid-term rental properties.

This is a varied and hands-on role, with responsibilities ranging from guest communication and reservations to property inspections, maintenance coordination, tenant support, and owner relations.

REQUIREMENTS

• Responsible, proactive, and solution-oriented attitude.
• Excellent communication and customer service skills.
• High level of English, both written and spoken. Additional languages are a strong plus.
• Previous experience in tourism, hospitality, customer service, or property management.
• Based in or near Barcelona.
• Familiarity with KrossBooking (PMS) will be highly valued.
• Strong organizational and multitasking skills.
• Ability to work independently, prioritize tasks, and make day-to-day operational decisions.
• Good problem-solving skills and ability to perform well under pressure.

WORKING HOURS

• Full-time position, 5 working days per week.
• Monday to Sunday, according to a rotating schedule.
• 10:00 AM – 7:00 PM, including a 1-hour lunch break.
• Weekends: remote work from home.
• Weekend shifts are shared on a rotating basis: 2 weekends every 4 weeks.
• When working a weekend, you will have 2 days off during the week.

MAIN RESPONSIBILITIES

Reservations & Guest Services

• Manage reservations and booking requests.
• Answer guest enquiries via phone, email, WhatsApp, and booking platforms.
• Manage booking enquiries and convert them into confirmed reservations.
• Process online check-ins and verify guest documentation.
• Provide guests with arrival instructions and apartment access information.
• Explain how to use apartment facilities and appliances.
• Offer additional services such as parking, early check-in, late check-out, and other extras.
• Deliver excellent customer service before, during, and after each stay.
• Resolve guest issues efficiently, coordinating with the operations team when necessary.

Property Management & Operations

• Coordinate in-person check-ins and check-outs with tenants.
• Carry out property inspections after check-out.
• Prepare detailed check-out reports, including photographs and observations.
• Prepare repair quotations based on inspection findings.
• Coordinate maintenance works and follow up until completion.
• Manage relationships with contractors, suppliers, technicians, and service providers.
• Coordinate repair appointments with tenants, owners, and maintenance teams.
• Handle insurance claims and communicate with insurance companies regarding incidents and damages.
• Monitor maintenance requests and ensure timely resolution.
• Assist property owners with operational and maintenance-related matters.
• Support the day-to-day management of temporary rental properties.
• Work closely with Reservations, Customer Service, Housekeeping, Maintenance, and Property Management teams.
• Coordinate daily operations to ensure an excellent experience for both guests and property owners.
• Contribute to improving internal processes and operational efficiency.

WHAT WE OFFER

• €21,000 gross annual salary + performance bonus based on objectives achieved.
• 5 working days per week with 2 days off.
• Weekend shifts only 2 weekends every 4 weeks.
• Opportunities for professional growth.
• A varied role combining hospitality, reservations, and property management.
• A dynamic, collaborative, and international working environment.

SALARY

€21,000 gross per year + performance bonus based on objectives achieved.