Reservations Lead – Pre-Opening Ibiza Luxury Resort

Recruit Genie; San Antonio Abad; On-site; EUR 85,000 - 110,000; Full time

Benefits offered by this job

Executive salary

Executive leadership team

Pre-opening project

International exposure

Growth opportunities

Recognition programs

Ibiza destination

Job summary

ZEST Hotel & Resort Ibiza is seeking an experienced Reservations Manager to lead our reservations operation ahead of opening. Reporting to the Director of Revenue Management, you will oversee bookings for rooms, suites, and villas, ensure inquiries convert to bookings, and collaborate with Revenue, Sales, Front Office and Guest Experience.

You will implement MEWS workflows, train the team, optimize conversion, and contribute to pre-opening testing and system rollout to deliver effortless guest

Qualifications

• Experience leading a Reservations team in luxury hotels, resorts, or lifestyle hospitality.
• Strong knowledge of reservation processes, distribution channels, and booking systems; MEWS is highly desirable.
• Understanding of revenue management principles, rate structures, inventory, and channel performance.
• Ability to develop, coach, and motivate reservations professionals to hit targets.
• Experience collaborating with Revenue Management, Sales, Front Office and Commercial teams.
• Excellent organizational skills and attention to detail with multiple priorities.
• Fluent in English and Spanish; other languages are advantageous.

Responsibilities

• Lead, train, motivate, and develop the Reservations team with clear service standards.
• Develop pre-opening reservations procedures, workflows, and QA processes.
• Oversee reservations for rooms, suites, and villas, including amendments and deposits.
• Manage inquiries via telephone, email, website, and partners with focus on conversion.
• Ensure rates and booking details are correctly configured in MEWS.
• Support pricing strategies, inventory controls, and revenue optimization with Revenue Manager.
• Identify opportunities to increase direct bookings and upsell opportunities.
• Coordinate group, wholesale, VIP, and negotiated bookings with Sales.

Skills

Team Leadership

MEWS Knowledge

Revenue Management

Coaching

Communication

Guest Focus

Tools

MEWS System

Booking Systems

Job description

ZEST Hotel & Resort Ibiza is seeking an experienced Reservations Manager to lead our reservations operation ahead of opening. Reporting to the Director of Revenue Management, you will oversee bookings for rooms, suites, and villas, ensure inquiries convert to bookings, and collaborate with Revenue, Sales, Front Office and Guest Experience.

You will implement MEWS workflows, train the team, optimize conversion, and contribute to pre-opening testing and system rollout to deliver effortless guest