Luxury Reservations Manager — Pre-Opening, Ibiza

Recruit Genie; Islas Baleares; Presencial; EUR 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Executive leadership team

Pre-opening project

Resumo da oferta

ZEST Hotel & Resort Ibiza is opening soon and seeks an experienced Reservations Manager to lead the reservations operation, ensuring a seamless booking experience for guests across rooms, suites, and villas.

Reporting to Revenue Management, you will implement pre-opening systems, develop your team, and optimize conversion performance, while aligning with Sales, Front Office, and Guest Experience teams. MEWS expertise is highly desirable.

Qualificações

• Previous experience leading a reservations team in a luxury hotel, resort, or lifestyle hospitality environment.
• Strong knowledge of hotel reservation processes and distribution channels; MEWS experience is highly desirable.
• Good understanding of revenue management, rate structures, inventory, and channel performance.
• Proven ability to coach and motivate reservations professionals to meet targets.
• Experience collaborating with Revenue Management, Sales, Front Office, and Commercial teams.

Responsabilidades

• Lead, train, and develop the Reservations team, setting service standards and performance goals.
• Create pre-opening reservations procedures and quality assurance processes.
• Manage reservations for rooms, suites, and villas, including amendments, cancellations, and payments.
• Coordinate inquiries via telephone, email, website, and partners, ensuring timely responses and conversions.
• Configure and maintain rates, packages, and reservations in MEWS; support pricing strategies with Revenue Management.
• Identify opportunities to increase direct bookings and improve conversion rates.

Conhecimentos

Reservations leadership

Team leadership

MEWS experience

Revenue management

Customer service

Communication

Ferramentas

MEWS

Descrição da oferta de emprego

ZEST Hotel & Resort Ibiza is opening soon and seeks an experienced Reservations Manager to lead the reservations operation, ensuring a seamless booking experience for guests across rooms, suites, and villas.

Reporting to Revenue Management, you will implement pre-opening systems, develop your team, and optimize conversion performance, while aligning with Sales, Front Office, and Guest Experience teams. MEWS expertise is highly desirable.