Reservations Agent Italian CRO Madrid - (Madrid)

Minor Hotels Europe & Americas; Madrid; Presencial; EUR 25.000 - 30.000; Jornada completa

Descripción de la vacante

A leading hotel group in Madrid is seeking a Booking Agent to join their Reservation Department. Responsibilities include ensuring excellent service through the reservation process, providing information on hotels and upselling. Ideal candidates have excellent communication skills, knowledge of Italian, and flexibility. Full-time roles available with competitive remuneration and career development opportunities.

Servicios

Health insurance

Special employee rates

Continuous training plan

Formación

• Flexibility to work by objectives and adapt to schedule changes.
• Experience in reservation management or sales is valued.
• Full-time availability for on-site functions.

Responsabilidades

• Ensure compliance with reservation services from request to confirmation.
• Provide information about hotels, products, and services.
• Contribute to revenue through up-selling and cross-selling.

Conocimientos

Flexibility

Excellent communication skills

Sales skills

Knowledge of Italian

Customer service experience

Educación

Training in Hospitality, Tourism or similar

Herramientas

Microsoft Office

Internet skills

Descripción del empleo

Overview

Empresas : Minor Hotels Europe & Americas

Are you passionate about hospitality and the art of welcoming?

Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide.

At Minor Hotels, our employees are one of our most important assets. Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success.

Role and responsibilities

As a Booking Agent (M / F), you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation, provide information about the hotels, products and services offered. You will also be responsible for carrying out up-selling and cross-selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing an excellent service.

We are recruiting BOOKING AGENT (M / F) to our offices in Madrid

We look for candidates with

• Flexibility, Proactivity and liking to work by objectives;
• Excellent communication skills;
• Schedule Flexibility;
• Training in Hospitality, Tourism or similar (preferential factor);
• Sales skills (experience in reservation management or in the commercial area will be valued);
• Experience in customer service (preferential factor);
• Knowledge of Italian is a must;
• Availability to carry out full-time face-to-face functions
• Computer knowledge : Microsoft Office, Internet, Database, etc.

We offer

• Integration in a dynamic team, focused on a service of excellence
• Remuneration compatible with the role
• Continuous Training Plan to enhance career development
• Access to the e-learning training platform
• Possibility of functional, national and / or international mobility
• Incentives and Benefits Plan
• 40, 30, 20 or 16 hours per week

Leisure :

• Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation . F&B, among others;
• Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants

Health and wellness :

• Health insurance

This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector.

We count on you!