Reservations Agent

JR Spain; Cádiz; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un profesional de hospitalidad con una personalidad enfocada en el servicio y habilidades en ventas. Este emocionante rol implica gestionar reservas de habitaciones, construir relaciones con los huéspedes y ofrecer un conocimiento profundo de las instalaciones del resort. Con un entorno de trabajo dinámico y la oportunidad de crecer dentro de la industria, esta posición es ideal para quienes buscan desarrollar su talento en un entorno de lujo. Únete a un equipo que valora la excelencia y ofrece beneficios competitivos, así como oportunidades de aprendizaje y desarrollo profesional.

Servicios

Salario y beneficios competitivos

Descuentos en habitaciones y tarifas de alimentos

Programas de aprendizaje y desarrollo

Oportunidad de crecer dentro de la propiedad

Formación

• Personalidad enfocada en el servicio y habilidad para construir relaciones.
• Experiencia previa en un rol similar es preferida.

Responsabilidades

• Atender consultas telefónicas para reservas de habitaciones de ocio.
• Asistir con el procedimiento de reservas de grupos y enmiendas.

Conocimientos

Orientación al servicio

Construcción de relaciones

Experiencia en hospitalidad

Dominio del español

Dominio del inglés

Descripción del empleo

Company Description
Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain. Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views. Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces. Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.

A little bit about what you will be doing

1. Take telephone enquiries for leisure room bookings using appropriate level of efficiency and sales techniques.
2. Have a good knowledge of the Resorts facilities, in order that these facilities can be sold to the guest.
3. Assisting with the procedure for group bookings - inputting of rooming list, and group amendments.
4. Have sufficient knowledge of the packages that are available in order that these can be sold.

Qualifications

1. Service focused personality
2. Proven ability to build and maintain good relationships
3. Previous experience within a similar role is preferred
4. Hospitality experience is essential
5. A high level of both Spanish and English, spoken and written, is essential.

Applicants are kindly requested to possess either EU citizenship or a valid work permit for Spain.

Additional Information
What is in it for you

1. Competitive Salary and Benefits
2. Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
3. We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
4. Opportunity to develop your talent and grow within your property and across the world!