Rental Agent

Europcar Mobility Group; Madrid; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

A mobility services company in Madrid is seeking a motivated Rental Sales Agent to provide exceptional customer service and maximize sales opportunities. The candidate will handle reservations, ensure compliance with rental policies, and enhance customer experiences. Proven sales experience and strong customer service skills are essential. This role offers opportunities for career development in a fast-growing company.

Servicios

Opportunities for career development

Dynamic team environment

Formación

• Proven sales experience in a dynamic, fast-paced environment.
• Skilled in offering optional coverage products and vehicle upgrades.
• Strong customer service skills and ability to communicate professionally.
• Sales-driven attitude focused on meeting and exceeding targets.
• Ability to work efficiently in a customer-focused environment.
• Attention to detail in providing accurate service.

Responsabilidades

• Handle reservations and process rental agreements.
• Ensure exceptional customer service from start to finish.
• Maximize sales opportunities with optional services.
• Utilize effective sales techniques to build rapport.
• Adhere to rental policies and procedures.
• Support branch operations as requested by management.

Conocimientos

Sales experience

Customer service skills

Communication skills

Attention to detail

Descripción del empleo

Join Our Team as a Rental Sales Agent – Deliver Exceptional Service and Maximize Sales!

Are you driven by delivering excellent customer service while achieving sales targets? We’re looking for a highly motivated Rental Sales Agent to join our team, where you’ll be the first point of contact for customers, ensuring a seamless rental experience and maximizing sales opportunities.

Key Responsibilities :

Handle reservations and process rental agreements with accuracy and professionalism.

Ensure every customer is welcomed and treated with respect, providing an exceptional level of service from start to finish.

Maximize sales opportunities by consistently offering optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance.

Utilize effective sales techniques by building rapport through open-ended questions, emphasizing product features and benefits, and skillfully overcoming customer objections.

Adhere to all rental policies and procedures to ensure smooth and compliant transactions.

Assist customers by identifying any additional services or products that may enhance their rental experience.

Provide unmatched service excellence, ensuring full customer satisfaction at every stage of the rental process.

Support branch operations by performing additional duties as requested by management.

What We’re Looking For :

Sales Background : Proven sales experience in a dynamic, fast-paced environment.

Product Expertise : Skilled in offering optional coverage products, vehicle upgrades, and additional services.

Strong customer service skills and the ability to communicate professionally.

A sales-driven attitude with a focus on meeting and exceeding targets.

Ability to work efficiently in a fast-paced, customer-focused environment.

Attention to detail and a commitment to providing accurate and timely service.

Why Join Us?

Be part of a dynamic team that values customer satisfaction and professional growth.

Play a key role in enhancing the customer experience while contributing to the company’s success.

Enjoy opportunities for career development within a fast-growing company.

If you’re ready to combine your customer service expertise with your sales skills and help us provide the best rental experience possible, apply today!

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations : Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

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