Rental Agent

Europcar España; Madrid; Presencial; EUR 18.000 - 25.000; Jornada completa

Descripción de la vacante

A leading car rental company in Madrid is looking for a Car Return Agent to ensure a smooth vehicle return process. Responsibilities include assisting customers, checking vehicles back into the fleet, and assessing vehicle condition. The ideal candidate has strong attention to detail and excellent communication skills. Opportunities for growth within the company are available.

Formación

• Strong attention to detail in assessing vehicle condition.
• Excellent communication and customer service skills.
• Ability to work efficiently in a fast-paced environment.

Responsabilidades

• Greet and assist customers during vehicle returns.
• Check vehicles back into the rental fleet daily.
• Identify and document any new vehicle damage.

Conocimientos

Attention to detail

Communication skills

Customer service skills

Team player

Descripción del empleo

Overview

Join Our Team as a Car Return Agent – Be the Face of Our Return Process!

Responsibilities

• Greet and assist customers with professionalism and confidence when they return their vehicles.
• Check a high volume of vehicles back into the rental fleet daily.
• Identify and assess any potential new damage on vehicles, compiling necessary documentation for efficient evaluation.
• Contribute to the Quality Control process to ensure fleet damage records are accurate and up-to-date.
• Provide excellent customer service during all customer interactions, ensuring a smooth and satisfying return process.
• Support other areas of the branch to ensure operations run efficiently and customer experiences are maximized.
• Perform additional duties as requested by management to contribute to the success of the branch.

What We’re Looking For

• Strong attention to detail and ability to assess vehicle condition.
• Excellent communication and customer service skills.
• Ability to work efficiently in a fast-paced environment.
• Team player with a proactive attitude to assist wherever needed.
• Be part of a dynamic and customer-focused team.
• Play a key role in maintaining the quality and condition of our rental fleet.
• Enjoy opportunities for growth and development within the company.