Renewals Account Manager - Emea

Riverbed Technology, Inc.; Sevilla; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Renewal Account Manager for the EMEA region to manage software maintenance renewals. This role requires at least 5 years of sales experience, excellent negotiation skills, and the ability to foster customer relationships. Candidates should be proficient in Microsoft Office and Salesforce, with a Bachelor's degree preferred. This position offers flexible work policies and emphasizes overall employee well-being.

Servicios

Flexible work policies

Learning resources

Career pathways

Formación

• 5+ years of experience in sales, particularly software maintenance renewals.
• Proven ability to negotiate, up-sell, and build relationships.
• Experience in account planning and cross-team collaboration.

Responsabilidades

• Prepare renewal quotes for maintenance contracts 90-120 days prior to expiration.
• Validate customer asset lists and contact customers for renewals.
• Collaborate with teams to promote renewal programs and initiatives.

Conocimientos

Sales experience

Negotiation skills

Customer service orientation

Forecasting

Microsoft Office proficiency

Understanding of telecommunications

Educación

Bachelor's Degree or equivalent work experience

Herramientas

Salesforce.com

Oracle

Descripción del empleo

Riverbed. Empower the Experience

Riverbed, the leader in AI observability, helps organizations optimize their users' experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection, AI, and machine learning, Riverbed’s open and

AI-powered observability platform

and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading

Acceleration solutions

that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences.

Position

Title: Renewal Account Manager - EMEA

Location:

• Home Office, Spain;
• or Home Office - UK

Role Overview

The Renewals Manager manages and sells Riverbed software maintenance renewals in the EMEA region. This role facilitates renewals through Riverbed channel partners, sales force, and direct to customers. The Support Renewals Manager maintains Support & Subscriptions contracts and grows support revenues through renewals and reinstatements.

Key Responsibilities

• Prepare renewal quotes for enterprise and SMB maintenance contracts 90-120 days prior to expiration and process orders.
• Review contractual terms and interpret conditions. Propose deal structures and lead negotiations.
• Validate customer asset lists and contact customers and partners to ensure timely renewals.
• Assist customers with product discrepancies, license reconciliations, and audits.
• Manage contract merges, transfers, and license purges requests.
• Respond to inbound customer calls, understand requests, and resolve issues.
• Collaborate with sales and marketing teams to promote renewal programs and initiatives.
• Track non-renewals and reasons for cancellations.
• Forecast renewal bookings with high accuracy.
• Ensure timely resolution of backlog issues.
• Maintain frequent communication with stakeholders.

Ideal Candidate Profile

• 5+ years of experience in sales, particularly software maintenance renewals.
• Proven ability to negotiate, up-sell, and build relationships.
• Experience in account planning and cross-team collaboration.
• Strong forecasting and organizational skills.
• Excellent customer service orientation.
• Proficiency in Microsoft Office, Oracle, and Salesforce.com.
• Basic understanding of telecommunications, networking, and IP technology.
• Second language proficiency preferred but not required.
• Bachelor’s Degree or equivalent work experience.

What We Offer

Our employee benefits include flexible work policies, resource groups, learning resources, career pathways, and community initiatives, supporting physical, emotional, and financial well-being. Benefits vary by country.

About Riverbed

With a 20-year history of innovation, Riverbed is agile and disruptive, delivering solutions that enable secure, seamless digital experiences and enterprise performance. We are committed to our people, partners, and communities, fostering an inclusive and respectful workplace.

Join us and be part of the Power of Riverbed.

Riverbed is an equal opportunity employer, providing employment without discrimination based on race, color, religion, sex, gender, sexual orientation, gender identity, origin, age, disability, pregnancy, genetics, marital status, veteran status, or any other protected status under applicable laws.