Renewal Manager

Arrow Electronics; Bilbao; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Arrow Electronics is seeking an experienced Renewal Manager to manage the renewal process for software subscriptions. The role involves maximizing customer retention, upselling opportunities, and collaborating with various teams to ensure satisfaction. This position offers a competitive salary and comprehensive benefits in a dynamic and inclusive work environment.

Servicios

Competitive salary and performance-based bonuses

Comprehensive benefits package including health insurance

Opportunities for career advancement

Formación

• 3+ years proven experience in renewal management, preferably in the software industry.
• Strong proficiency in English.
• Experience in upselling and cross-selling within a subscription-based model is a plus.

Responsabilidades

• Manage the end-to-end renewal process for software subscriptions.
• Collaborate with sales, customer success, and partners.
• Analyze renewal data to identify trends and opportunities.

Conocimientos

Analytical Skills

Communication

Collaboration

Detail-oriented

Educación

Bachelor’s degree in business, Marketing, or a related field

Herramientas

CRM software

Microsoft Office Suite

Descripción del empleo

Arrow’s Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world’s leading technology manufacturers and their channel partners that serve commercial and government markets.

We are seeking an experienced Renewal Manager to join our EMEA sales team. The ideal candidate will be responsible for managing the renewal process for our software subscriptions, ensuring customer & partner satisfaction, and maximizing retention rates. Additionally, the RM will identify opportunities for upselling and cross-selling to enhance customer value and drive revenue growth. This role can be remote or from a local Arrow office. Occasional travel inside of Europe may be required.

Key Responsibilities :

• Manage the end-to-end renewal process for software subscriptions.
• Develop and implement strategies to maximize customer retention and renewal rates.
• Identify and execute upsell and cross-sell opportunities to increase customer value.
• Collaborate with sales, customer success, partners, and support teams to ensure seamless renewal experiences across the EMEA region.
• Analyze renewal data to identify trends and opportunities for improvement.
• Communicate directly with customers to understand their needs and address any concerns related to renewals.
• Prepare and present renewal forecasts and reports to senior management.
• Maintain accurate records of renewal activities and customer interactions.

Qualifications :

• Bachelor’s degree in business, Marketing, or a related field.
• At least 3+ years proven experience in renewal management, preferably in the software industry working for a vendor.
• Strong analytical skills and the ability to interpret data to drive decision-making.
• Excellent communication and interpersonal skills.
• Strong proficiency in English is a requirement.
• Ability to work collaboratively in a team environment.
• Proficiency in CRM software and Microsoft Office Suite.
• Detail-oriented with strong organizational skills.
• Experience in upselling and cross-selling within a subscription-based model is a plus.

What is in it for you?

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• A dynamic, inclusive work environment with a focus on innovation and collaboration.

Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.

Do you see yourself as our future colleague? If yes – send us your application.

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