Renewal Manager

Arrow Electronics; Alcobendas; A distancia; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Renewal Manager where you will play a pivotal role in enhancing customer satisfaction and retention. This dynamic position involves managing the renewal process for software subscriptions while identifying upselling and cross-selling opportunities. You will collaborate with various teams across the EMEA region to ensure seamless renewal experiences. With a focus on innovation and collaboration, this role offers the chance to thrive in a supportive and inclusive environment, all while working remotely. If you are passionate about driving customer value and revenue growth, this is the perfect opportunity for you.

Servicios

Competitive salary

Performance-based bonuses

Health insurance

Retirement plans

Paid time off

Opportunities for career advancement

Professional development

Dynamic work environment

Remote work option

Formación

• 3+ years experience in renewal management in the software industry.
• Strong analytical skills to interpret data for decision-making.

Responsabilidades

• Manage the end-to-end renewal process for software subscriptions.
• Develop strategies to maximize customer retention and renewal rates.

Conocimientos

Analytical Skills

Communication Skills

Customer Relationship Management (CRM)

Upselling and Cross-selling

Organizational Skills

Educación

Bachelor’s degree in Business

Bachelor’s degree in Marketing

Herramientas

Microsoft Office Suite

CRM Software

Descripción del empleo

Position: Renewal Manager Job Description:

Arrow’s Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world’s leading technology manufacturers and their channel partners that serve commercial and government markets.

Find more information about us on our page: arrow.com/globalecs/

And watching the following Arrow Corporate Video - YouTube

We are seeking an experienced Renewal Manager to join our EMEA sales team. The ideal candidate will be responsible for managing the renewal process for our software subscriptions, ensuring customer & partner satisfaction, and maximizing retention rates. Additionally, the RM will identify opportunities for upselling and cross-selling to enhance customer value and drive revenue growth. This role can be remote or from a local Arrow office. Occasional travel inside of Europe may be required.

Key Responsibilities:

• Manage the end-to-end renewal process for software subscriptions.
• Develop and implement strategies to maximize customer retention and renewal rates.
• Identify and execute upsell and cross-sell opportunities to increase customer value.
• Collaborate with sales, customer success, partners, and support teams to ensure seamless renewal experiences across the EMEA region.
• Analyze renewal data to identify trends and opportunities for improvement.
• Communicate directly with customers to understand their needs and address any concerns related to renewals.
• Prepare and present renewal forecasts and reports to senior management.
• Maintain accurate records of renewal activities and customer interactions.

Qualifications:

• Bachelor’s degree in business, Marketing, or a related field.
• At least 3+ years proven experience in renewal management, preferably in the software industry working for a vendor.
• Strong analytical skills and the ability to interpret data to drive decision-making.
• Excellent communication and interpersonal skills.
• Strong proficiency in English is a requirement.
• Ability to work collaboratively in a team environment.
• Proficiency in CRM software and Microsoft Office Suite.
• Detail-oriented with strong organizational skills.
• Experience in upselling and cross-selling within a subscription-based model is a plus.

What is in it for you?

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• A dynamic, inclusive work environment with a focus on innovation and collaboration.
• Remote work.

Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.

Do you see yourself as our future colleague? If yes – send us your application.

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Location: ES-Spain - Remote Time Type: Full time Job Category: Sales