Remote Technical Support Engineer – Cortex XDR

Infotree Global Solutions; Burgos; A distancia; EUR 32.000 - 52.000; Jornada completa

Descripción de la vacante

Infotree Global Solutions seeks an Customer/Technical Support Engineer to join the Cortex XDR Support Team. The role involves remote case handling, configuration, troubleshooting, and documentation with ETAC and Engineering to resolve issues.

Work includes publishing bulletins and participating in knowledge base updates, while staying aligned with software release cycles and internal processes.

Formación

• Experience resolving Break/Fix technical support cases via phone, email, and web.
• Strong troubleshooting skills and ability to follow standard methodologies.
• Ability to publish technical bulletins and update knowledge bases.

Responsabilidades

• Resolve Break/Fix technical support cases for Cortex XDR.
• Configure and troubleshoot customer environments remotely.
• Publish Technical Support Bulletins and contribute to Knowledge Base.
• Collaborate with ETAC, Engineering, and outsourced teams to resolve issues.
• Stay informed on software releases and bug cycles.

Conocimientos

Customer support

Technical troubleshooting

Remote collaboration

Herramientas

Cortex XDR

Descripción del empleo

Infotree Global Solutions seeks an Customer/Technical Support Engineer to join the Cortex XDR Support Team. The role involves remote case handling, configuration, troubleshooting, and documentation with ETAC and Engineering to resolve issues.

Work includes publishing bulletins and participating in knowledge base updates, while staying aligned with software release cycles and internal processes.