Remote Technical - Customer Service Commercial • ESP | Sant Cugat del Vallès •

Fluidra SA; Málaga; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading global pool and wellness company seeks a Technical Support Engineer in Málaga, Spain. The role includes providing remote technical support, preparing technical studies, and conducting training for clients. Candidates should have a Technical Engineering degree and at least 2 years of experience in a technical department. Proficiency in English and knowledge of AutoCAD are preferred. Join us in creating the perfect pool and wellness experience responsibly.

Servicios

Professional development opportunities

Formación

• At least 2 years of experience in a technical department.
• Effective communication skills in high-demand environments.
• Basic knowledge of ERP systems is a plus.

Responsabilidades

• Provide remote technical support to internal and external clients.
• Prepare technical studies and design projects.
• Conduct training sessions for clients and internal teams.
• Test new products and provide product conclusion reports.

Conocimientos

Technical Engineering degree in Electrical or Mechanical Engineering

English proficiency at B2 level

Basic knowledge of AutoCAD

Effective communication skills

Focus on customer satisfaction

Experience with Call Center tools

Knowledge of Salesforce Service module

Educación

Technical Engineering degree in Electrical or Mechanical Engineering

Herramientas

AutoCAD

Salesforce Service module

ERP systems (e.g., AS400)

Descripción del empleo

We are a leading company in the global pool & wellness industry.

Fluidra, a multinational group listed on the Spanish Stock Exchange, is the global leader in the pool and wellness industry. Founded in 1969, Fluidra has extensive experience in developing innovative products and services for the residential and commercial pool markets worldwide.

Our mission is to create the perfect pool and wellness experience responsibly.

Fluidra operates in more than 47 countries through its subsidiaries, with over 135 sales branches and more than 35 production centers globally. We also have strategically located logistics hubs supporting our production and distribution activities.

Our team consists of over 7,000 motivated and skilled employees from more than 45 countries.

Your responsibilities:

Pre-Sales:

• Provide remote technical support to internal clients (sales, contact center, etc.) and external clients to assist with product sales, answering questions about features, suitability, usage, and maintenance.
• Prepare technical studies, including drafting budgets, designing projects, and related documentation.

Post-Sales:

• Offer remote technical advice to meet client needs.
• Assist with equipment commissioning remotely.
• Diagnose reported faults and suggest solutions.
• Support external technical services remotely.
• Configure electronic equipment.
• Adjust and regulate control elements.
• Review electrical and hydraulic wiring, among other tasks.
• Handle chemicals necessary for equipment operation.
• Perform adjustments on equipment that require working at heights over 2 meters.
• Guide external clients remotely during installation processes.

Training:

• Prepare general and ad-hoc training sessions for clients and internal teams.
• Conduct client training sessions in coordination with the FCE training manager annually.
• Conduct internal team training sessions annually, coordinated with the FCE training manager.

Contact Center:

Provide technical support via calls, offering product information, spare part references, technical datasheets, and addressing other inquiries.

Testing:

• Test new products launched to the market.
• Provide product conclusion reports.
• Analyze potential issues and propose solutions.

Qualifications:

• Technical Engineering degree in Electrical or Mechanical Engineering.
• At least 2 years of experience in a technical department.
• English proficiency at B2 level.
• Focus on customer satisfaction.
• Effective communication skills in high-demand environments.
• Basic knowledge of AutoCAD.
• Experience with Call Center tools.
• Knowledge of Salesforce Service module or similar service management tools.
• Basic knowledge of ERP systems (e.g., AS400) is a plus.

At Fluidra, we are committed to the professional and personal development of our employees. Our highly qualified team enables us to fulfill our main mission: to create the perfect Pool and Wellness experience responsibly.

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