Remote Support Engineer, Healthcare Software

Philips Iberica SAU; Madrid; A distancia; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

An established industry player in healthcare technology is seeking a Remote Software/Application Support Engineer to enhance patient care through innovative software solutions. In this pivotal role, you will provide first-line support for critical healthcare applications, ensuring clinicians have the tools they need to deliver exceptional patient care. With a focus on technical problem-solving and effective communication, you will collaborate with both technical and non-technical stakeholders. This position offers the flexibility of remote work, making it an excellent opportunity for those passionate about improving healthcare outcomes while enjoying a balanced work-life environment.

Formación

• Technical background in Application/Software Support, ideally in healthcare.
• Experience with SQL Server and networking is essential.

Responsabilidades

• Provide 1st line support for healthcare software solutions.
• Ensure customer satisfaction through effective communication and training.

Conocimientos

Application / Software Support

Windows Server

SQL Server 2012+

Networking

HL7

FHIR

Effective Communication

Teamwork

Fluency in Spanish

Fluency in English

Educación

Bachelor's degree in Computer Science

Bachelor's degree in Medical Informatics

Descripción del empleo

Remote Software / Application Support (SQL) – Healthcare Software

Help Philips to impact healthcare by finding & establishing solutions to healthcare software, enabling clinicians to provide the best care for patients.

Your role :

• This role supports our Emergency Medical Record (ICCA) and Care Management Software used in A&E & ICU departments.
• As a Remote Support Engineer, you will act as 1st line support by qualifying customer calls, finding technical resolutions (including writing scripts & queries), and escalating to 2nd / 3rd line when needed.
• You will ensure customer satisfaction through regular & timely communication, effective prioritization, and product training.
• You will support colleagues by providing quality documentation & reporting and sharing your subject matter knowledge.
• This role offers the opportunity to work from home.

You're right for this role if :

• You have a technical background with experience in Application / Software Support, ideally in healthcare, or a willingness to learn clinical solutions.
• You hold a bachelor's degree in computer science, medical informatics, or an equivalent field.
• Your technical skills include :
• Windows Server
• SQL Server 2012+ with query writing ability
• Networking
• Ideally, experience with HL7, FHIR, and understanding of clinical/hospital patient workflows
• Effective communication skills with technical and non-technical stakeholders
• Reliability, commitment, confidence, and strong teamwork abilities
• Fluency in Spanish & English

If you are interested and possess many of the desired experiences, we encourage you to apply. You might be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

About Philips

We are a health technology company built around the belief that every human matters. We aim to ensure everyone has access to quality healthcare. Join us in doing meaningful work to improve lives.

We are committed to providing a safe environment during our recruitment process. Please share any reasonable tools or adjustments needed.

For more information, read our Inclusion and Diversity Policy and our Human Rights report.