Remote Support Engineer (English -speaking) - Hybrid - High Tech Industry HD01

Concentrix; Barcelona; Híbrido; EUR 20.000 - 24.000; Jornada completa

Descripción de la vacante

A global technology and services leader based in Barcelona is seeking a Remote Support Engineer to provide expert technical support for industrial 3D printers. The role offers career growth, a hybrid work environment, and total compensation of up to €24,000 annually including bonuses. The ideal candidate will possess a strong technical background and be proficient in English, with opportunities for personal development in a diverse team.

Servicios

Full paid training

Career development programs

Great office location

Rotating shift schedule

Formación

• Proficient English required.
• Bachelor's in Mechanical, Industrial, or Electrical Engineering preferred.
• Ability to work in a diverse environment.

Responsabilidades

• Provide expert support on industrial 3D printers.
• Remotely resolve hardware and software technical issues.
• Document case history and interactions with customers.

Conocimientos

Native or proficient English

Strong technical background

Excellent organizational skills

Educación

Bachelor’s degree in Science/Engineering

Herramientas

3D Modeling Software - Magics (Materialise)

NetFabb (Autodesk)

Descripción del empleo

Job Title: Remote Support Engineer (English-speaking) - Hybrid - High Tech Industry HD01

Job Description: The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.

Experience the power of a game-changing career

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Remote Support Engineer in Barcelona (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential.

What you will do in this role

As a Remote Support Engineer on our team, you will:

• Provide expert support on industrial 3D printers
• Remotely resolve hardware and/or software technical issues and application problems for our customers
• Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely
• Keep customers informed of the status of their case
• Document case history and interactions with customer
• Contribute to maintain the Knowledge Management System (KMS) sharing the knowledge with the rest of the organization
• Assist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general, based on customer entitlement
• Assist Field Service Engineers during onsite troubleshooting in case of need

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn.

• A native or proficient level of English
• Strong technical background with bachelor’s degree in Science/Engineering – preferably Mechanical, Industrial or Electrical Engineering – or equivalent
• Can work collaboratively in an ethnically, linguistically, and culturally diverse environment
• Excellent organizational skills; able to prioritize work in accordance

It will be a plus if you have:

• Experience in a customer facing role (onsite support, remote support or similar)
• Experience in Graphics Arts products and related technologies
• Ability to follow and read electrical / electronic diagrams
• Experience in Additive Manufacturing technology, 3D Modeling Software - Magics (Materialise) and NetFabb (Autodesk) and/or 3D printing workflows

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full time 39 hours/week permanent contract
• Shift schedule: Monday to Friday, times are rotating every two weeks, shifts are between East Coast and West Coast time, 14:00 to 23:00 and 17:00 to 02:00
• Salary 20 000 euros gross/year + up to 4 000 euros gross/year in bonus
• Great office location in Barcelona, with hybrid work model
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.