Remote Spanish speaking Customer Service Representative in Athens, Greece!

Learning & Growth Education Ltd; Málaga; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An innovative education company in Spain is seeking a Customer Service Representative to provide empathetic support to users. This role requires exceptional communication skills in Spanish and English, focusing on user satisfaction and community standards. The position offers a competitive salary, performance bonuses, and opportunities for career development in a supportive environment.

Servicios

Performance bonus

Continuous training and career development

Flexible working conditions

Formación

• Strong ability to communicate empathetically and clearly in Spanish and English.
• Proactive attitude with a community-first mindset.
• Ability to analyze data and identify trends.

Responsabilidades

• Provide empathetic and timely support to users.
• Investigate and resolve user issues.
• Spot trends and escalate complex issues.

Conocimientos

Interpersonal skills

Empathetic communication in Spanish (C2)

Empathetic communication in English (B2)

Analytical skills

Attention to detail

Descripción del empleo

Overview

Join a Team That Values Empathy, Excellence, and Innovation! Are you passionate about creating positive online experiences? Join our team as a Customer Service Representative and help us support a global community of users. This role offers you the opportunity to work in a dynamic environment where your skills in problem-solving, communication, and empathy will make a real difference.

What You Will Do

• Provide empathetic, accurate, and timely support to the users.
• Stay informed about the products and community standards to offer effective solutions.
• Make thoughtful decisions while advocating for the community's best interests.
• Investigate and resolve user issues, including account support requests and reports of abusive content.
• Respond to inquiries with speed, quality, and empathy.
• Use your market-specific knowledge to identify scalable improvements in user support.
• Analyze data to enhance user experience and improve workflows.
• Enforce Terms of Use by monitoring and addressing abuse reports.
• Spot trends and escalate complex issues to the global team when necessary.

What We Are Looking For

• Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in Spanish (C2) and English (B2).
• A proactive attitude with a bias toward doing whats right for the community.
• Attention to detail and a results-driven mindset.
• Ability to analyze data and identify trends to enhance workflows.
• Familiarity with products and community standards (training will be provided).

What We Offer

• Salary: 1100 EUR gross monthly x 14 per year
• Performance bonus: up to 200 EUR per month
• Work Schedule: Monday to Sunday 09:00 – 19:00 (8 hours per day, 5 days per week with rotative shifts)
• Opportunity to work in an international and supportive environment in Athens.
• Continuous training and career development opportunities.
• Flexible working conditions and a vibrant workplace culture.
• Relocation assistance for candidates outside of Greece.