Remote Software / Application Support (SQL), Healthcare Software

Philips International; Málaga; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a forward-thinking health technology company as a Remote Software/Application Support Engineer. In this role, you will empower healthcare professionals by resolving software issues and providing top-notch support for critical applications used in emergency and intensive care settings. Your expertise in SQL and Windows Server, combined with your effective communication skills, will ensure that clinicians can deliver the best care to patients. Embrace the opportunity to work from home while contributing to meaningful healthcare solutions that make a real difference in people's lives.

Formación

• Technical background in Application / Software Support, ideally in healthcare.
• Experience in SQL Server and Windows Server.

Responsabilidades

• Provide 1st line support for healthcare software applications.
• Ensure customer satisfaction through excellent service and communication.

Conocimientos

Application / Software Support

SQL Server 2012+

Windows Server

Networking

HL7

FHIR

Effective Communication

Fluency in Spanish

Fluency in English

Educación

Bachelor's degree in Computer Science

Medical Informatics

Descripción del empleo

Remote Software / Application Support (SQL), Healthcare Software

Apply locations: Spain - Home Based / Remote Based
Time type: Full time
Posted on: Posted 7 Days Ago
Job requisition id: 551584

Job Title

Remote Software / Application Support (SQL), Healthcare Software

Job Description

Help Philips to impact care by finding & establishing solutions for healthcare software, enabling clinicians to provide the best care for patients.

Your role :

• This role supports our Emergency Medical Record (ICCA) and Care Management Software used in A&E & ICU departments.
• As a Remote Support Engineer, you will act as 1st line support by qualifying customer calls, resolving application issues (including scripting & queries), and escalating when necessary.
• You will ensure customer satisfaction through excellent service, regular communication, prioritization, and product training.
• You will provide quality documentation & reporting and share your subject matter knowledge to support colleagues.
• This role offers the opportunity to work from home.

You’re right for this role if :

• You have a technical background with experience in Application / Software Support, ideally in healthcare or with a willingness to learn clinical solutions.
• You hold a bachelor's degree in computer science, medical informatics, or a related field.
• Your technical skills include :
• Windows Server
• SQL Server 2012+ including query execution
• Networking
• Ideally, experience with HL7, FHIR, and understanding of clinical/hospital workflows
• Effective communication skills with both technical and non-technical stakeholders
• Reliability, commitment, confidence, and strong teamwork abilities
• Fluency in Spanish & English
• Please apply with your CV in English

If you are interested and possess many, but not all, of the required experiences, we encourage you to apply. You may still be a suitable candidate for this or other opportunities at Philips.

About Philips

We are a health technology company committed to ensuring everyone has access to quality healthcare. Join us to do meaningful work that helps others.

We support reasonable adjustments during our recruitment process and beyond. For more information, see our Inclusion and Diversity Policy and our Human Rights report.