Remote Software/Application Support (Sql), Healthcare Software

buscojobs España; Huelva; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading health technology company is seeking a Remote Software/Application Support Engineer to help improve healthcare software solutions. The ideal candidate will have a background in application support, particularly in healthcare, with strong skills in SQL and Windows Server. This remote role offers competitive benefits and the chance to contribute to impactful healthcare solutions.

Servicios

Competitive salary and performance bonus

Family friendly policies

Flexible benefits

Access to Philips University

Formación

• Experience providing application/software support, ideally in the healthcare industry.
• Fluency in Spanish & English.
• Ability to communicate effectively with technical and non-technical stakeholders.

Responsabilidades

• Provide first-line support for healthcare software, qualifying customer calls and resolving issues.
• Ensure customer satisfaction through excellent communication and product training.
• Document and report findings while sharing knowledge with colleagues.

Conocimientos

Communication

Teamwork

Problem Solving

Technical Support

Educación

Bachelor's degree in Computer Science

Medical Informatics or equivalent

Herramientas

Windows Server

SQL Server 2012+

Networking

Descripción del empleo

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Remote Software / Application Support (SQL), Healthcare Software

Client : Philips

Location : Spain

Job Category : Other

EU work permit required : Yes

Job Description :

Job Title : Remote Software / Application Support (SQL), Healthcare Software

Help Philips to impact with care by finding & establishing solutions to healthcare software, enabling clinicians to provide the best care for patients.

Your role :

• This role supports our Emergency Medical Record (ICCA) and Care Management Software used in A&E & ICU departments.
• As a Remote Support Engineer, you will act as 1st line support by qualifying customer calls, finding a technical resolution to the application problem (including writing scripts & queries) and escalating to 2nd / 3rd line when needed.
• You will ensure customer satisfaction by providing an excellent service through regular & timely communication, excellent prioritisation of calls and tasks, and product training.
• To support your colleagues, you will provide quality documentation & reporting and share your subject matter knowledge.
• This role offers you the chance to work from home.

From competitive salary and performance bonus to family friendly policies, flexible benefits and access to Philips University, a career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about all the benefits on offer.

You’re right for this role if :

• You have a technical background with experience providing Application / Software Support ideally to the healthcare industry, or with a willingness to embrace clinical solutions.
• You are bachelor's degree educated in computer science or medical informatics or other equivalent.
• Your technical skills include :
• Windows Server
• SQL Server 2012+ including the ability to run queries
• Networking
• Ideally, HL7, FHIR and an understanding of Clinical / Hospital Patient Workflow
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Reliability, commitment, and a confident demeanour; strong cross-departmental teamwork abilities.
• Fluency in Spanish & English.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion.

About Philips :

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.

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