Remote ServiceNow Discovery Engineer | AI-Driven Diagnostics

AgileEngine, LLC.; Barcelona; Presencial; EUR 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth without limits

Competitive compensation

Flexibility: 100% remote

Meaningful, modern projects

Collaborative culture

Well-being & support

Descripción de la vacante

AgileEngine in Barcelona, Spain, is seeking a ServiceNow Discovery Engineer to join an enterprise-scale squad. You will design and build AI agents that analyze discovery logs, classify failures, and generate corrections to probes and patterns, while monitoring MID Server health and coverage.

Ideal candidate has hands-on ServiceNow Discovery experience including MID Servers, patterns/probes, and CMDB/CSDM data quality, with practical infra engineering knowledge across Linux/Windows and networking.

Formación

• Hands‑on experience with ServiceNow Discovery including MID Servers, Discovery Patterns/Probes, credentials, schedules, ECC Queue and troubleshooting.
• Experience developing or modifying ServiceNow Discovery Patterns and Probes and understanding how infrastructure attributes and relationships are discovered.
• Experience with ServiceNow CMDB/CSDM, Configuration Items (CIs), identification/reconciliation, relationships, and CMDB data quality.
• Practical knowledge of Infrastructure Engineering with Linux, Windows Server, compute, virtualization/cloud infrastructure, authentication, processes/services, and infrastructure troubleshooting.
• Working knowledge of TCP/IP, DNS, routing, firewalls, ports, SSH, WMI/WinRM, SNMP, HTTP/S, and common network and infrastructure troubleshooting techniques.
• Experience with observability technologies such as Prometheus, OpenTelemetry, alongside Grafana.

Responsabilidades

• Continuously assess the health of the ServiceNow Discovery ecosystem, including MID Servers, discovery schedules/playbooks, target execution, throughput, latency, failures, retries, and discovery coverage.
• Convert operational knowledge, runbooks, and recurring troubleshooting procedures into structured, documented workflows, progressively enabling the engineering team to reduce manual investigation.
• Regularly collect, aggregate, and interpret metrics and telemetry from ServiceNow Discovery, logs, and monitoring platforms to turn them into actionable engineering improvements.
• Investigate complex infrastructure attributes and relationships to ensure data quality and successful discovery execution.

Conocimientos

ServiceNow Discovery

Infrastructure engineering

Observability

Troubleshooting

Herramientas

MID Server

Discovery Patterns/Probes

CMDB/CSDM

Linux/Windows

Networking basics

Prometheus/OpenTelemetry/Grafana

Descripción del empleo

AgileEngine in Barcelona, Spain, is seeking a ServiceNow Discovery Engineer to join an enterprise-scale squad. You will design and build AI agents that analyze discovery logs, classify failures, and generate corrections to probes and patterns, while monitoring MID Server health and coverage.

Ideal candidate has hands-on ServiceNow Discovery experience including MID Servers, patterns/probes, and CMDB/CSDM data quality, with practical infra engineering knowledge across Linux/Windows and networking.