Remote Senior CSE: CLM & PKI Expert

Palo Alto Networks; Madrid; Hybrid; EUR 85,000 - 120,000; Full time

Job summary

Palo Alto Networks is seeking a proactive Customer Success Engineer (CSE) specializing in Certificate Lifecycle Management and PKI. You will ensure successful deployment, automated lifecycle management, and stabilization of CLM and PKI solutions across distributed hybrid environments.

You will work with CISOs, CTOs, and security teams from major organizations to drive adoption, provide expert guidance, and optimize solutions for maximum value.

Qualifications

• Bachelor of Science in Computer Science or related technical field (or equivalent).
• 5+ years in cloud infrastructure, large-scale network design, operations, and security.
• 3+ years in a customer-facing or advisory role (Customer Success, Consulting, or Support).
• Proven track record delivering product adoption and advanced training programs.
• Ability to translate technical requirements into actionable plans for customers.
• Strong relationships with executive-level stakeholders and consultative skills.
• PKI, security for internet applications, cryptography standards, and LDAP/AD technologies.

Responsibilities

• Provide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges.
• Serve as go-to expert for CLM and PKI products, guiding integrations and customizations.
• Proactively communicate new features and best practices to maximize platform value.
• Lead adoption efforts with in-depth training sessions and workshops.
• Translate deployment gaps into strategic improvement plans.
• Ensure customers fully adopt and optimize new features for success.
• Act as strategic adviser to stakeholders up to C-suite level.
• Manage complex engagements with high-touch delivery strategies.
• Lead customer escalations with coordinated internal teams to resolve issues.

Skills

Cloud infrastructure

Network design

Security

Customer-facing

Advisory

Executive stakeholder engagement

Education

Bachelor of Science in Computer Science

Tools

Active Directory

LDAP

ADCS

HSMs

Terraform

Ansible

Job description

Palo Alto Networks is seeking a proactive Customer Success Engineer (CSE) specializing in Certificate Lifecycle Management and PKI. You will ensure successful deployment, automated lifecycle management, and stabilization of CLM and PKI solutions across distributed hybrid environments.

You will work with CISOs, CTOs, and security teams from major organizations to drive adoption, provide expert guidance, and optimize solutions for maximum value.