Remote Senior Cloud Security Success Engineer

Palo Alto Networks, Inc.; Spain; Remote; EUR 90,000 - 130,000; Full time

Job summary

Palo Alto Networks in Spain is seeking a Senior Customer Success Engineer to guide customers through cloud security adoption and drive ROI. You will collaborate across Security Architects, DevOps, and Engineering to implement best-in-class cloud security.

From day one, you will roll up your sleeves to increase customer satisfaction, value, and retention while operating in a fast-paced environment with a positive, can-do attitude.

Qualifications

• Experience in pre- or post-sales, support, customer success, consulting or similar roles.
• Experience with supporting Cloud native security products.
• Proficiency in scripting (Python, JSON, YAML, Bash).
• Hands-on with containers/orchestrators (Kubernetes, Docker), Linux, and cloud providers (GCP, AWS, Azure).
• Strong troubleshooting, and ability to interact with client teams at multiple levels.

Responsibilities

• Be the first line of defense in solving customer support requests, coordinating and prioritizing resolutions with engineering teams.
• Coach customers on cloud security change management and governance programs.
• Assist customers in implementing custom integrations and workflows for security operations centers.
• Serve as a customer advocate to influence product roadmap and improvements.
• Develop understanding of business challenges and map features to business benefits.

Skills

Cloud security

Pre/post-sales

Client advisory

Python

JSON

YAML

Bash

Kubernetes

Docker

Linux

AWS/GCP/Azure

CI/CD

Security tooling

Tools

Python

JSON

YAML

Bash

Kubernetes

Docker

Linux

AWS

GCP

Azure

Job description

Palo Alto Networks in Spain is seeking a Senior Customer Success Engineer to guide customers through cloud security adoption and drive ROI. You will collaborate across Security Architects, DevOps, and Engineering to implement best-in-class cloud security.

From day one, you will roll up your sleeves to increase customer satisfaction, value, and retention while operating in a fast-paced environment with a positive, can-do attitude.