Remote Operations & Support Lead, AI-Driven Growth

Bending Spoons; Madrid; Hybrid; EUR 40,000 - 54,000; Full time

Benefits offered by this job

Flexible hours

Remote working

Learning and training support

Top-tier health insurance

Relocation assistance

Generous parental support

Annual retreat

Equity at a discount

Job summary

Bending Spoons in Madrid, Spain, is seeking a talented and driven individual to join our support organization. You will work with cross-functional teams to identify recurring issues, shape the support experience for new products, and implement AI-powered solutions for faster, more accurate responses.

The role emphasizes autonomy, collaboration, and continuous learning in a fast-paced environment. You will help scale operations, optimize processes, and leverage data to drive meaningful

Qualifications

• Ability to reason from first principles and solve complex problems.
• Ambition and initiative with a strong work ethic.
• Collaborative team player who supports the best idea.
• Fluent English in reading, writing, and speaking.

Responsibilities

• Improve customer support operations through projects, including onboarding external providers and redesigning how support is organized.
• Build and improve scalable support systems, including help centers, chatbots, automated flows, and AI-powered solutions.
• Collaborate with Product and Engineering to identify recurring customer issues and feed insights into product improvements.
• Shape the support experience for newly acquired products by aligning operations, tools, and processes.
• Use data and AI to measure performance and identify opportunities to improve support impact.

Skills

Reasoning ability

Drive

Team spirit

Proficiency in English

Job description

Bending Spoons in Madrid, Spain, is seeking a talented and driven individual to join our support organization. You will work with cross-functional teams to identify recurring issues, shape the support experience for new products, and implement AI-powered solutions for faster, more accurate responses.

The role emphasizes autonomy, collaboration, and continuous learning in a fast-paced environment. You will help scale operations, optimize processes, and leverage data to drive meaningful