Remote Operations Leader, Customer Service & Revenue

Sener Aerospace & Defence

Madrid

Remote

EUR 55,000 - 88,000

Full time

29 hours ago

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Benefits offered by this job

Annual bonus

Vacation days

Parental leave

Job summary

Johnson & Johnson in Madrid seeks a Customer Service Operations Lead for Orthopaedics to oversee Order Management, Asset Operations and Revenue Operations. You will ensure orders are processed, assets are available and invoiced accurately, linking execution to customer commitments and revenue.

The role emphasizes leadership of a high-volume team, cross-functional collaboration, and strict adherence to business conduct and policies.

Qualifications

Five or more years in Customer Service, Order Management, or Supply Chain Operations.
Experience leading teams or coordinating complex workloads.
Understanding of order-to-invoice processes and related controls.

Responsibilities

Lead day-to-day performance of the DS Customer Service organization across Order Management, Asset Operations and Revenue Operations.
Ensure demand converts to valid orders and assets are available and invoiced accurately.
Coordinate with Planning, Logistics, Warehouse, Finance and Quality to meet service and revenue goals.
Provide visibility of issues affecting customers, commitments, assets or revenue.
Establish priorities and back-up coverage; manage exceptions and dependencies.