Orthopaedics Transformation & Process Improvement Lead

Johnson & Johnson Co.; Madrid; On-site; EUR 60,000 - 90,000; Full time

Job summary

Johnson & Johnson in Madrid seeks a senior transformation lead to drive continuous-improvement for DePuy Synthes customer service post-separation planning. You will combine process-excellence with portfolio governance to diagnose issues and design simpler, more effective future-state processes, ensuring value and adoption across functions.

You will map current-state, define requirements, and coordinate with analytics to track benefits, risks and milestones, elevating delivery risks when needed

Qualifications

• Own the methodology and quality standard for process mapping and future-state design.
• Document work steps, including checks and handoffs.
• Maintain improvement pipeline using impact, risk and feasibility.
• Collaborate with specialists and partner functions to define requirements.
• Assess readiness for automation, AI and process mining.
• Ensure governance cadence and risk escalation.
• Coordinate with analytics on baselines and benefits tracking.

Responsibilities

• Lead continuous-improvement and transformation agenda for DS Customer Service.
• Diagnose recurring problems and design simpler, more effective processes.
• Maintain visibility of priorities, milestones and benefits.
• Ensure technology opportunities are evaluated after process clarity.
• Follow initiatives through implementation and adoption.

Skills

Process improvement

Project governance

Business analysis

Stakeholder management

Automation

Change management

Data analysis

Job description

Johnson & Johnson in Madrid seeks a senior transformation lead to drive continuous-improvement for DePuy Synthes customer service post-separation planning. You will combine process-excellence with portfolio governance to diagnose issues and design simpler, more effective future-state processes, ensuring value and adoption across functions.

You will map current-state, define requirements, and coordinate with analytics to track benefits, risks and milestones, elevating delivery risks when needed