Remote Luxury Travel Experience Specialist

Manatal; Bilbao; Remote; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Travel discounts

Remote work

Career development opportunities

Job summary

Prestige Travel Agency by Mich seeks a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the

Qualifications

• Strong communication and interpersonal skills.
• Customer service experience in travel or hospitality preferred.
• Ability to work independently in a remote environment.
• High level of organization and attention to detail.
• Comfortable using digital tools, booking platforms and communication software.
• Passion for travel and creating positive client experiences.

Responsibilities

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

Skills

Communication skills

Customer service experience

Remote work ability

Attention to detail

Digital tools proficiency

Travel passion

Tools

Booking platforms

Communication software

Job description

Prestige Travel Agency by Mich seeks a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the