Remote IT Monitoring & Incident Administrator

babelgroup

Madrid

Hybrid

EUR 30,000 - 48,000

Full time

5 days ago

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Benefits offered by this job

Teletrabajo

Flexibilidad laboral

Formación y desarrollo profesional

Seguro de salud

Job summary

GRUPO BABEL, consultora tecnológica líder, busca incorporar talento para apoyar la monitorización de sistemas y la gestión de incidencias en un entorno dinámico y en expansión. El/la profesional seleccionado/a trabajará con herramientas ITSM y contribuirá a la continuidad operativa de los servicios, cumpliendo estándares y SLA.

La posición ofrece modalidad híbrida con opción a teletrabajo y un entorno de colaboración que impulsa la innovación y el desarrollo profesional.

Responsibilities

Monitor systems, platforms and infrastructures, ensuring the early detection of alerts, incidents and events.
Manage first-level incidents and requests following defined procedures and standards.
Execute operational and support tasks following established runbooks and procedures.
Classify, prioritize and escalate incidents according to criticality and impact.
Collaborate in the operational continuity of the service through the follow-up and updating of incidents and events.
Document operational actions, incidents and procedures in accordance with the service's standards.
Prepare basic operational reports and shift handovers.
Ensure compliance with SLAs and operational standards within their scope.
Use monitoring, operation and ITSM management tools.
Resolve incidents by executing initial containment and recovery actions following approved procedures, and tackle incidents outside their scope of action.
Contribute to the continuous improvement of the service's procedures and operations.
Follow up on incidents until their resolution.