Remote Hospitality Operations Executive

EMERALD STAY®; Barcelona; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

Eterniti is a leading operator of vacation rentals, offering experiences across Europe and North America. We are seeking an Operations Executive to deliver exceptional guest experiences within a remote hospitality environment, joining a team that is both demanding and caring.

You will liaise with guests across their stay, organise extra services, and coordinate with local staff to ensure smooth arrival management and service recovery.

Qualifications

• Your main objective is to deliver a great experience to all our stakeholders.
• Liaising with guests before, during and after stay, by e-mail, WhatsApp and telephone.
• Coordinating special guests requests with the local staff in our destinations.

Responsibilities

• Your main objective is to deliver a great experience to all our stakeholders.
• Liaising with guests before, during and after stay, by e-mail, WhatsApp and telephone.
• Arranging some extra services such as airport transfers and at-home massages.
• Coordinating special guests requests with the local staff in our destinations.
• Overseeing arrival management, ensuring all guest registrations are completed and followed up when needed.
• Handling guest complaints with empathy and professionalism, offering solutions or compensations when appropriate.
• Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages.
• Collecting feedback from guests to keep improving our services.

Job description

Eterniti is a leading operator of vacation rentals, offering experiences across Europe and North America. We are seeking an Operations Executive to deliver exceptional guest experiences within a remote hospitality environment, joining a team that is both demanding and caring.

You will liaise with guests across their stay, organise extra services, and coordinate with local staff to ensure smooth arrival management and service recovery.