Operations Executive - Receptionist

247 Media Limited; Barcelona; Hybrid; EUR 32,000 - 52,000; Full time

Job summary

247 Media Limited is seeking an Operations Executive to manage front-line hospitality tasks in an remote hospitality environment, primarily supporting vacation rental experiences in iconic destinations. The role combines guest relations with concierge services, requiring coordination with local teams to ensure smooth arrivals, registrations, and guest satisfaction.

The position follows a hybrid model with a flexible home-office policy; office attendance is in Barcelona, with two in-office days

Responsibilities

• Your main objective is to deliver a great experience to all stakeholders.
• Guest Relations: Liaising with guests before, during and after stay by mail, WhatsApp and telephone.
• Arrange extra services such as airport transfers and in-home massages.
• Coordinate special guest requests with local staff in destinations.
• Oversee arrival management and registrations; follow up as needed.
• Handle guest complaints with empathy and professionalism, offering solutions or compensations when appropriate.
• Collect feedback from guests to keep improving our services.

Job description

Eternitiistheleadingoperatorofvacationrentalsiniconicholidaydestinations,ledbyapassionforexcellence,authenticadventures,andhospitality.Withover€2billioninassetsundermanagement,weoperate800+chalets,villasandapartmentsunder3consumerbrands:EmeraldStay(our4*brand),BoHouse(our5*brand)andVerbierExclusive(ourpalacebrand).Ourguestscandiscoverourpropertiesinmorethan25exceptionaldestinationsacrossEuropeandNorthAmerica.

Todescribeourworkplacecultureinanutshell:we’redemandingandcaring.Asateammember,expecttobechallenged,empoweredandtogrowthroughthisprofessionalexperience.

AsoneofourOperationsExecutives,yourresponsibilitieswillincludebutnotbelimitedtothefollowing.Inbrief,theroleissimilartoahotelFrontOfficeposition,butwithinaremotehospitalityenvironment.

RESPONSIBILITIES

Yourmainobjectiveistodeliveragreatexperiencetoallourstakeholders.

GuestRelations:

• Liaisingwithguestsbefore,duringandafterstay,bye-mail,WhatsAppandtelephone.
• Arrangingsomeextraservicessuchasairporttransfersandat-homemassages.
• Coordinatingspecialguestsrequestswiththelocalstaffinourdestinations.
• Overseeingarrivalmanagement,ensuringallguestregistrationsarecompletedandfollowedupwhenneeded.
• Handlingguestcomplaintswithempathyandprofessionalism,offeringsolutionsorcompensationswhenappropriate.
• Closingandsendingtheinvoicetoourguestsattheendoftheirstay;collectingextramoneyifneeded,liaisingwiththemincaseofdamages.
• Collectingfeedbackfromgueststokeepimprovingourservices.

Concierge&additionalservices:

• Developingthedestinationsunderyourresponsibilityby:
  • Creatingandupdatingextra‑serviceprocesses.
  • Keepingdestinationpagesuptodatewithnewrecommendations(restaurants,activities,etc.).
  • Actingasthemainpointofcontactforcolleaguesneedingsupportorinformationregardingyourdestinations.

Dependingontheseasonalityaswellasyourbandwidth,skillsandinterest,youmightinvolvedwithotheraspectsofouroperations.

KEYINFORMATIONONTHEPOSITION

• Employmentstart:Assoonaspossible
• Officeaddress:TalentGardencoworking-CarrerdeRamonTurró169A,Barcelona.
• Workdaysandworkhoursmayvary,weworkinhospitality.Youwouldworkeveryotherweekendandhavedaysoffduringtheweekinlieu.
• Wehaveaflexiblehomeofficepolicy:withus,you'llworkattheofficetwodaysperweek(TuesdaysandWednesdays)-therestofthetime,it'suptoyou.
• Therecruitmentprocessinanutshell:
  • Step1:Screeningcall
  • Step2:Casestudy
  • Step3:VideointerviewwithourOperationsManager&OperationsSupervisor
  • Step4:Referencecheck