Remote FinTech Support Specialist (L1)

SupportYourApp; España; Remote; EUR 46,000 - 58,000; Full time

Benefits offered by this job

Fully remote within the EU

USD compensation

Fixed schedule 9-5 GMT+2

Job summary

SupportYourApp is seeking an L1 Customer Support Specialist to handle incoming tickets, follow defined SLAs, and document technical details for a FinTech SaaS client. You will collaborate with product teams, gather issue details, and maintain customer communications with a proactive, ownership-driven approach.

You will work remotely within the EU, support English-speaking clients, and contribute to process improvements.

Qualifications

• Experience in customer support, preferably B2B SaaS or software support.
• Strong knowledge of Zendesk and ticket workflows.
• Familiarity with FinTech products and operations.

Responsibilities

• Monitor and manage incoming tickets in Zendesk.
• Provide first responses within SLAs.
• Escalate complex issues to L2, QA, developers, or product teams.

Skills

Excellent English communication

Zendesk experience

B2B SaaS support

Fintech familiarity

Technical troubleshooting

Tools

Zendesk

Azure DevOps

Job description

SupportYourApp is seeking an L1 Customer Support Specialist to handle incoming tickets, follow defined SLAs, and document technical details for a FinTech SaaS client. You will collaborate with product teams, gather issue details, and maintain customer communications with a proactive, ownership-driven approach.

You will work remotely within the EU, support English-speaking clients, and contribute to process improvements.