Remote EU Customer Success Associate — Revenue Growth

Finom; España; A distancia; EUR 24.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full remote

Annual bonus

Stock options

Work & Swim program

Cyprus stay

Descripción de la vacante

Finom is hiring a Customer Success Associate to own a European portfolio and treat it like a strategic sales territory. You’ll focus on growth, retention, and product adoption while building strong client relationships and driving revenue across Finom’s unified financial platform.

The role emphasizes proactive engagement, usage signals, and data-driven decisions to minimize churn and maximize value for clients in the EU market. Remote-friendly with a strong emphasis on collaboration and outcomes.

Formación

• Minimum 1–2 years in a Sales, Account Management, Customer Success position in B2B SaaS or Fintech.
• Strong communication skills and ability to create urgency while keeping the customer first.
• Commercially focused with revenue per account mindset and expansion potential.
• Data-driven decision making to spot usage drops or plan upgrades.
• Comfortable in a fast-moving environment where the playbook is evolving.
• Prior experience with Salesforce or similar tools is a benefit.
• Native (or perfect fluency) in German or Italian, fluency in English.

Responsabilidades

• Actively managing and engaging the portfolio through a multi channel communication strategy.
• Building strong relationships with decision-makers and becoming a trusted point of contact for clients.
• Driving revenue growth, retention and product adoption across Finom’s product suite.
• Identifying and executing upsell, cross-sell and referral opportunities and avoid churn.
• Using account data, usage signals and portfolio trends to prioritise outreach and identify opportunities or risks.
• Monitoring account health and proactively intervening with at-risk clients to prevent churn.
• Maintaining accurate Salesforce pipeline, activity and account tracking.
• Using Modjo/AI tools call intelligence to continuously improve performance and share best practices with the team.
• Supporting clients throughout all lifecycle stages.
• Following relevant AML, transaction-monitoring and internal processes.

Conocimientos

Sales experience

Account Management

Customer Success

Strong communication

Data-driven decisions

Salesforce experience

German or Italian fluency

English fluency

Herramientas

Salesforce

Descripción del empleo

Finom is hiring a Customer Success Associate to own a European portfolio and treat it like a strategic sales territory. You’ll focus on growth, retention, and product adoption while building strong client relationships and driving revenue across Finom’s unified financial platform.

The role emphasizes proactive engagement, usage signals, and data-driven decisions to minimize churn and maximize value for clients in the EU market. Remote-friendly with a strong emphasis on collaboration and outcomes.