REMOTE DUTCH CUSTOMER SUPPORT

Cross Border Talents; Madrid; A distancia; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A dynamic customer support company in Madrid is seeking a Dutch-speaking customer support agent to provide exceptional service in both Dutch and English. You will handle inquiries, assist with product navigation, and collaborate with teams to resolve issues. Prior experience in customer service is valued. The role offers training, competitive salary, and a supportive team culture, all in a multicultural environment.

Servicios

Competitive salary

Full training

Multicultural environment

Supportive team culture

Formación

• Native Dutch speaker with B2/C1 English proficiency.
• Prior experience in customer service is a plus.
• Ability to work independently and remotely.
• Detail-oriented with strong organizational skills.

Responsabilidades

• Provide excellent customer support in Dutch and English.
• Resolve issues related to product inquiries and order management.
• Assist customers in navigating products and services.
• Collaborate with internal teams to escalate complex issues.
• Maintain clear communication with customers.
• Share insights on recurring customer issues.

Conocimientos

Customer support

Problem-solving

Communication

Organizational skills

Tech-savviness

Descripción del empleo

Key Responsibilities

• Provide excellent customer support in Dutch and English through phone, email, and chat.
• Resolve issues related to product inquiries, order management, technical troubleshooting, and general customer service requests.
• Assist customers in navigating products and services, handling changes, cancellations, and refunds as needed.
• Collaborate with internal teams to escalate complex issues and ensure timely resolution.
• Maintain clear and effective communication with customers, ensuring a positive experience and satisfaction.
• Share insights and feedback on recurring customer issues to improve service quality and processes.

Requirements

• Native Dutch speaker with B2/C1 English proficiency.
• Prior experience in customer service is a plus.
• Strong problem-solving and communication skills.
• Ability to work independently after the training period and provide remote customer support.
• Detail-oriented with strong organizational skills.
• Comfortable using technology and learning new systems quickly.

Benefits

• Competitive salary with opportunities for growth and career advancement.
• Full training provided to set you up for success.
• Work in a multicultural and dynamic environment.
• Collaborative and supportive team culture.