Remote Customer Support Executive - 6-Month FTC

Nivoda; Barcelona; Remote; EUR 24,000 - 42,000; Full time

Job summary

Nivoda is seeking a Customer Support Executive to ensure a seamless experience for buyers and sellers across Europe. You will handle live chat, WhatsApp, and email inquiries, triage issues with logistics, orders, and website bugs, and act as the voice of the customer within the company.

Ideal candidates have at least two years of online support experience, Zendesk proficiency, and a customer-first mindset. Fluency in Spanish or French is a plus, and full-time remote work is available in the UK

Qualifications

• Minimum 2 years experience in online customer support, live chat, and calls.
• Zendesk experience.
• 100% ownership and customer-first mindset.
• Organisation and ability to multitask across different platforms.
• Proactivity and forward thinking.
• Assertive nature and ability to be the voice of the customer when communicating internally.
• Excellent cross-functional collaboration skills.

Responsibilities

• Answer customer inquiries via live chat, WhatsApp, and email.
• Handle day-to-day client issues related to logistics, orders, website bugs.
• Collaborate with all departments to address root causes of issues.
• Deliver swift response times and maintain high customer satisfaction.

Skills

Zendesk

Online support

Customer-first mindset

Job description

Nivoda is seeking a Customer Support Executive to ensure a seamless experience for buyers and sellers across Europe. You will handle live chat, WhatsApp, and email inquiries, triage issues with logistics, orders, and website bugs, and act as the voice of the customer within the company.

Ideal candidates have at least two years of online support experience, Zendesk proficiency, and a customer-first mindset. Fluency in Spanish or French is a plus, and full-time remote work is available in the UK