Remote Customer Experience Specialist (Spanish)

buscojobs España; Madrid; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading travel insurance company is searching for a Customer Care Specialist to enhance customer interactions across their digital platforms. This remote position, requiring expertise in customer service and fluency in Romanian and Spanish, offers flexible working conditions to ensure high standards of service.

Servicios

Competitive annual salary

Flexible work environment

Performance-based variable compensation

Full-time schedule with flexible hours

Formación

• At least 3 years in Customer Care, especially in Travel or Insurance.
• Native-level Romanian and Spanish language skills required.

Responsabilidades

• Handle customer inquiries through various channels (Email/Chat/Voice).
• Provide timely and personalized support to enhance customer satisfaction.
• Communicate customer feedback to the relevant teams.

Conocimientos

Customer focus

Detail-oriented

Problem solving

Empathy

Communication

Team collaboration

Descripción del empleo

Heymondo is a rapidly growing travel insurance company known for our dynamic and collaborative work environment. We are seeking a highly customer-focused and detail-oriented Customer Care Specialist to champion the customer experience across our digital products, ensuring that every interaction aligns seamlessly with our company’s mission : making life easier for travelers.

In this role, as a Customer Care Specialist, you will play a key role in providing exceptional support to our customers and ensuring their needs are met efficiently and effectively.

You'll be responsible for handling customer inquiries, resolving issues, and delivering personalized solutions, while consistently representing our brand with professionalism and empathy.

You will be the voice of the customer, ensuring that feedback is communicated to relevant teams to drive improvements and enhance our products and services.

Deliver exceptional customer service by providing timely, accurate, and personalised support. Focus on resolving customer inquiries efficiently, reducing response times, and continuously improving the customer experience to uphold the highest standards of service and satisfaction.

Ensure customer satisfaction and provide professional customer support.

Discuss with customers on different channels and provide information on the company’s products and services.

Take the extra mile to engage customers.

Provide feedback to the management team on : the efficiency of the customer service tools, new customer needs, how to enhance any website / App value proposition.

Liaise with other departments and provide support to them.

Claims Support :

Native-level Romanian skills required, and Spanish.

At least 3 years of experience in a similar position (Remote Customer Care in Travel & / or Insurance industry).

Email / Chat / Voice)

Schedule : Full Time

5 hour work week from Monday to Friday.

100% Remote (we have a very nice office right next to Torre Agbar in Barcelona in case you want to work from there too)

Office Location : Indefinite contract

Competitive annual salary + variable based on your performance.

Flexible and good work environment.