Remote Customer Experience Specialist (German / Deutsch)

Pearl Abyss Europe; Sevilla; A distancia; EUR 25.000 - 35.000; A tiempo parcial

Descripción de la vacante

A leading gaming company is seeking a German-speaking Remote Customer Experience Specialist to provide exceptional customer support for its MMORPG titles. Responsibilities include handling player inquiries, monitoring live service issues, and collaborating with game masters. This entry-level freelance position requires bilingual proficiency in German and strong customer service skills. Join a dedicated team to enhance gaming experiences across Europe.

Formación

• Strong customer service ethic and interpersonal skills.
• Creativity, curiosity, and willingness to learn.
• Professional demeanor with strong time-management and organizational skills.

Responsabilidades

• Ensure excellent customer service through timely and accurate handling of support inquiries.
• Review customer support tickets and investigate reported issues.
• Manage day-to-day tasks for the game's live service.
• Monitor and report on live-service issues and player feedback.

Conocimientos

Native or bilingual proficiency in German

High proficiency in English

Experience with gaming communities

Strong customer service skills

Descripción del empleo

Be among the first 25 applicants! Pearl Abyss, the company behind the highly acclaimed MMORPG Black Desert Online (BDO), is seeking a high-performing, innovative, results-oriented, and customer-obsessed German-speaking Remote Customer Experience Specialist to help expand our gaming reach to millions of customers across all screens (PC, Mobile, Console, etc.) in Europe, specifically Germany.

As a Remote Customer Experience Specialist, you will be responsible for identifying and handling customer issues, collecting player feedback, and ensuring high-quality service for our live service. Your role involves proactively interacting with players, acting as a frontline customer-focused representative—working closely with game masters and community managers.

You will work with Pearl Abyss on a freelance basis, joining a dedicated team across multiple communities, platforms, and games such as Black Desert and upcoming releases like Crimson Desert, DokeV, and PLAN 8. This position offers an unparalleled opportunity to help ensure all Pearl Abyss titles meet European goals.

Responsibilities:

1. Ensure excellent customer service through timely and accurate handling of support inquiries via our Support Center.
2. Review customer support tickets, investigate reported issues, and take necessary actions.
3. Manage day-to-day tasks for the game's live service using internal operation tools.
4. Monitor and report on live-service issues and player feedback.
5. Coordinate with other Customer Experience Specialists, Game Masters, and Community Managers to gather feedback for game improvements.
6. Stay updated on the latest game updates to support players effectively.
7. Investigate and document game exploits, bugs, and technical issues.

Requirements:

• Native or bilingual proficiency in German.
• High proficiency in English.
• Experience or interactions with gaming communities.
• Extensive knowledge and gameplay experience of MMORPGs.
• Technical knowledge related to online game live services.
• Strong customer service ethic and interpersonal skills.
• Creativity, curiosity, and a willingness to learn.
• Professional demeanor with strong time-management and organizational skills.
• Willingness to work on a freelance contract basis.

Preferred Qualifications:

• Extensive MMORPG gameplay experience.
• Experience in high-volume customer contact environments.

Seniority level: Entry level

Employment type: Contract

Job function: Customer Service, IT Services and IT Consulting

This job posting appears active and does not contain any indicators of expiration.