Remote CSR – End-to-End Order Expert

Amcor; Alcira; Híbrido; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

Amcor is seeking a Customer Service Representative (CSR) to be the central point between our customers and the Amcor team in AFEMEA. You will manage end-to-end order processing, coordinate with sales and logistics, and ensure timely delivery while maintaining a customer-centric approach.

The role requires autonomy, collaboration with local and remote teams, and a focus on continuous improvement in service delivery.

Formación

• Experience in a similar position, preferably in a packaging or manufacturing environment.
• Experience of SAP and Salesforce.com preferred.
• Strong Excel skills appreciated.

Responsabilidades

• Manage end to end order management, from order placement through to delivery in CRM and ERP systems.
• Coordinate with neighbouring functions to monitor customer requirements during order fulfilment and provide alternatives.
• Lead yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions.
• Share all customer information including forecasts with colleagues from neighbouring functions.
• Proactively manage customer finished goods levels and aged inventory in collaboration with neighbouring functions.
• Acknowledge customer complaints, log them with provided data and ensure prompt feedback.
• Initiate return of goods where applicable.
• Coordinate expediting of rush shipments and monitor progress to delivery.
• Initiate credit and debit notes in collaboration with finance and credit collection.
• Support the disputed invoices process in collaboration with finance.

Conocimientos

Customer Focused

Results Orientated

Interpersonal skills

Relationship building

Time management

Teamwork

Self-motivated

Herramientas

SAP

Salesforce.com

Excel

Descripción del empleo

Amcor is seeking a Customer Service Representative (CSR) to be the central point between our customers and the Amcor team in AFEMEA. You will manage end-to-end order processing, coordinate with sales and logistics, and ensure timely delivery while maintaining a customer-centric approach.

The role requires autonomy, collaboration with local and remote teams, and a focus on continuous improvement in service delivery.