Remote Cruise Planner: Convert Inquiries to Bookings

Elite Escapes; Barcelona; Remote; EUR 36,000 - 56,000; Full time

Benefits offered by this job

Fully remote

Onboarding

Team support

Growth opportunities

Leadership paths

Job summary

Elite Escapes is seeking a Remote Cruise Planner (Sales‑Focused) to turn client inquiries into confirmed cruise vacations. You’ll combine destination knowledge, great service, and a consultative sales approach to match travelers with the right ship, itinerary, and onboard experience.

Responsibilities include understanding client preferences, recommending cruise lines and cabins, handling bookings and follow‑ups, and building post‑booking relationships to encourage repeat sailings and referrals.

Qualifications

• Excellent written and verbal communication skills.
• Strong organization and ability to manage multiple quotes and bookings.
• Comfort with technology, online booking platforms, CRM systems, and AI tools.

Responsibilities

• Connect with clients to understand destinations, travel style, budget, dates, and cruise must-haves.
• Recommend cruise lines, ships, itineraries, staterooms, dining packages, shore excursions, and add-ons.
• Turn inquiries into confirmed vacations through email, chat, and phone with energy and client‑first approach.
• Explain cruise options clearly, including cabin categories, deposits, payment plans, travel protection, onboard packages, and port requirements.
• Handle booking details, special requests, changes, payments, upgrades, and pre‑cruise questions with professionalism.
• Resolve concerns quickly, helping clients from initial quote to embarkation and return home.
• Share cruise insights and opportunities to inspire repeat sailings and referrals.

Job description

Elite Escapes is seeking a Remote Cruise Planner (Sales‑Focused) to turn client inquiries into confirmed cruise vacations. You’ll combine destination knowledge, great service, and a consultative sales approach to match travelers with the right ship, itinerary, and onboard experience.

Responsibilities include understanding client preferences, recommending cruise lines and cabins, handling bookings and follow‑ups, and building post‑booking relationships to encourage repeat sailings and referrals.