Location : Remote, EMEA (UK or NL preferred)
Employment Type : Full-Time
Summary
Join our dynamic Customer Support and Remote Consulting (CSRC) team as a Remote Consultant! In this role, you will support customers, internal staff, and partners through implementations and post-implementation processes, ensuring a seamless experience. You will empower OneStream customers, partners, and internal teams by providing exceptional support and enablement.
Your key responsibilities include supporting and enhancing the OneStream administrator post go-live, delivering custom solutions, and providing expert consulting to partners and internal teams. We seek someone who can think quickly, make sound decisions, and thrive in a fast-paced environment.
Experience with financial close and consolidation processes, especially in account reconciliations and transaction matching, is essential.
Primary Duties and Responsibilities
- Engage in Application Reviews or Strategic Technical Projects.
- Provide post-project go-live support and consulting, including troubleshooting data discrepancies, analyzing consolidated data, resolving customer issues, building reports, security models, dashboards, custom event processes, assisting during customer transitions, and building integrations.
- Gather business requirements related to support requests.
- Collaborate with application-focused teams to support the customer's use of OneStream features.
- Create and update Knowledge Base documentation to share best practices.
- Drive business-level initiatives by engaging with customers and partners for application success.
- Report product issues via defined processes on behalf of customers or partners.
- Assist in User Acceptance Testing (UAT) for future OneStream releases and custom solutions.
- Track tasks, time, and milestones using designated tools.
- Communicate effectively throughout case or issue resolution.
- Contribute to training content for internal sessions, events, and conferences.
Required Education and Experience
- Degree in Accounting, Business, Finance, Information Systems, Mathematics, CIS, or equivalent experience.
- Experience with financial consolidations.
- At least 1 year of relevant experience in CPM/financial software implementations, development, or consulting.
Preferred Education and Experience
- Professional accounting designation (CPA, CMA, CGA, CA), advanced degrees (MBA, MFA), or certifications.
- Experience with Database Management Systems (SQL, Oracle, Essbase, etc.).
- Experience with object-oriented programming (VB.net, C#, etc.).
- Knowledge of CPM/EPM software like OneStream, SAP BPC, Hyperion, Anaplan, etc.
- Experience in Data/System Integration Development.
Travel
- Travel requirement: 10-15%.
Knowledge, Skills, and Abilities
- Follow consulting principles and processes.
- Understand and articulate business processes and decisions.
- Basic knowledge of corporate accounting concepts.
- Troubleshooting skills without supervision.
- Ability to manage multiple project deliverables efficiently.
- Independent and team work capabilities.
- Excellent MS Office skills, especially Excel.
- Strong analytical and critical thinking skills.
- Technical background related to software.
- Organized, self-motivated, and good communicator.
- Ability to prioritize and evaluate options quickly.
Who We Are
OneStream empowers finance teams to go beyond reporting by unifying data, embedding AI, and enabling strategic decision-making. Our vision is to be the operating system for modern finance, digitizing core functions and empowering CFOs.
Why Join The OneStream Team
- Transparency in corporate structure, salary, and benefits.
- Focus on customer success.
- Variety of project work across industries.
- Strong culture and camaraderie.
- Multiple training opportunities.
All candidates must be authorized to work in the country without sponsorship. OneStream is an Equal Opportunity Employer.
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