Location : Remote, EMEA (UK or NL preferred)
Employment Type : Full-Time
Summary
Join our dynamic Customer Support and Remote Consulting (CSRC) team as a Remote Consultant! In this role, you will support customers, internal staff, and partners, guiding them through implementations and ensuring a seamless post-implementation experience. You will empower OneStream customers, partners, and internal teams by providing exceptional support and enablement.
Your key responsibilities include supporting and enhancing the OneStream administrator post go-live, delivering custom solution-based support, and offering expert consulting to partners and internal teams. We seek someone who can think quickly, make sound decisions, and thrive in a fast-paced environment.
Experience with financial close and consolidation processes—especially in account reconciliations and transaction matching—is essential.
Primary Duties and Responsibilities
- Engage in Application Reviews or Strategic Technical Projects.
- Provide post-project go-live support and consulting, including troubleshooting data discrepancies, analyzing consolidated data, resolving customer issues, building reports, security models, dashboards, custom event processes, assisting during customer transitions, and building integrations.
- Gather business requirements related to application support requests.
- Collaborate with application-focused team members to apply knowledge of OneStream features to support customer needs.
- Create Knowledge Base documentation to develop best practices.
- Drive business-level initiatives by engaging with customers and partners for application success.
- Report product issues via defined processes on behalf of customers or partners.
- Assist in User Application Testing (UAT) for future software releases and custom solutions.
- Track tasks, time, and milestones using designated tools.
- Communicate effectively throughout the lifecycle of cases or issues with customers or partners.
- Contribute to building and testing training content for events, conferences, and internal sessions.
Required Education and Experience
- Degree in Accounting, Business, Finance, Information Systems, Mathematics, CIS, or equivalent work experience.
- Experience with Financial Consolidations.
- At least 1 year of relevant experience in CPM/financial software implementations, financial/accounting systems, systems administration, or consulting.
Preferred Education and Experience
- Professional accounting designations (CPA, CMA, CGA, CA), advanced degrees (MBA, MFA), or certifications relevant to accounting/finance and IT.
- Experience with Database Management Systems (SQL, Oracle, Essbase, etc.).
- Experience with object-oriented programming (e.g., VB.net, Visual Basic, C#).
- Experience with CPM/EPM software like OneStream, SAP BPC, SAP BOFC, HFM, FDM, Hyperion Planning, Hyperion Essbase, IBM Cognos, Anaplan, or other CPM/EPM solutions.
- Experience in Data/System Integration Development.
Travel
- Travel required: 10-15% of the time.
Knowledge, Skills, and Abilities
- Follow consulting principles and processes consistently.
- Understand and articulate business processes and decisions to develop user-friendly solutions.
- High-level understanding of corporate accounting concepts.
- Ability to troubleshoot independently.
- Manage project deliverables and multitask effectively.
- Operate independently or within a team.
- Proficient in MS Office, especially Excel.
- Strong analytical and critical thinking skills.
- Technical background related to software.
- Organized and detail-oriented.
- Excellent verbal and written communication skills.
- Self-motivated and proactive.
- Ability to prioritize and evaluate options quickly.
- Comfortable communicating with all management levels.
Who We Are
OneStream enables finance teams to go beyond reporting, steering the business toward the future. It unifies financial and operational data, embeds AI for better decisions, and empowers CFOs to drive strategy. Our vision is to be the operating system for modern finance, digitizing core functions and enabling strategic leadership.
Why Join The OneStream Team
- Transparency about company structure, salary, and benefits.
- Focus on customer success.
- Variety of project work across industries.
- Strong culture and camaraderie.
- Multiple training opportunities.
All candidates must be authorized to work without sponsorship. OneStream is an Equal Opportunity Employer.
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