Remote 3rd-Party Service Network Lead

ABB E-mobility; Madrid; Presencial; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

ABB E-mobility is seeking a 3rd Party Service Network Manager to lead and optimize our network of service partners across Europe. You will design efficient processes, monitor performance against SLAs, and build strong partner relationships to ensure top-tier service delivery.

You will coordinate with sales, logistics, and operations, drive continuous improvement, and oversee onboarding/offboarding of partners. The role offers high remote work flexibility with occasional travel across Europe.

Formación

• Bachelor’s or Master’s degree in Business Administration or related field.
• 3+ years of experience in service management, coordination, or project management.
• Proven project management capabilities and ability to lead cross-functional initiatives.
• Fluency in English & local language. Other languages is a plus.
• Proficiency in Microsoft Office (Excel, PowerPoint); familiarity with Salesforce/Service Cloud is a bonus.
• Excellent communication and interpersonal skills.
• Strong coordination and multitasking abilities.
• Proactive problem-solver with a hands-on attitude.
• Passionate about delivering quality and driving continuous improvement.

Responsabilidades

• Design and implement efficient processes for outsourced on-site services within our 3rd Party Network.
• Monitor and enhance service performance, ensuring consistent delivery against SLAs and KPIs.
• Build strong, trust-based relationships with service partners, handling daily requests and escalations.
• Drive service readiness across the Channel Service Partner network to support successful sales opportunities and getting Channel Service Partners fully operational as well as equipped to deliver according to customer expectations.
• Collaborate closely with Sales during tender processes by designing and establishing Service Partner solutions that meet business and customer requirements.
• Lead performance reviews and drive continuous improvement initiatives.
• Collaborate with internal teams (sales, logistics, operations) to align service delivery with market needs.
• Oversee monthly invoicing and reporting activities.
• Manage onboarding, integration, and offboarding of service partners.
• Support strategic projects and campaigns involving external partners.
• Maintain clear documentation and process standards across the network.

Conocimientos

Project management

Cross-functional collaboration

Communication

Multitasking

Problem-solving

Process improvement

Educación

Bachelor's or Master's in Business Administration

Herramientas

Microsoft Office

Salesforce/Service Cloud

Descripción del empleo

ABB E-mobility is seeking a 3rd Party Service Network Manager to lead and optimize our network of service partners across Europe. You will design efficient processes, monitor performance against SLAs, and build strong partner relationships to ensure top-tier service delivery.

You will coordinate with sales, logistics, and operations, drive continuous improvement, and oversee onboarding/offboarding of partners. The role offers high remote work flexibility with occasional travel across Europe.