Reliability Support Engineer | Sk644 [CQ-674]

Plytix; Valencia; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading B2B SaaS company is looking for a motivated Reliability Support Engineer to resolve platform issues while collaborating with various teams. This role requires strong troubleshooting skills and programming knowledge. Work remotely or from the Malaga office. Enjoy a collaborative culture with various perks including paid time off on your birthday and health insurance.

Servicios

Paid time off on your birthday

Free lunches

Health insurance

Flexible remote or office work

Formación

• 2+ years of relevant experience.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and in a team.

Responsabilidades

• Monitor and troubleshoot production systems.
• Automate manual tasks and check logs.
• Implement integrations and scripting to resolve issues.

Conocimientos

Troubleshooting

Problem-solving

Programming in Python

Communication skills

Database knowledge

Herramientas

HTML

CSS

JavaScript

MongoDB

PostgreSQL

Descripción del empleo

We are looking for a motivated and tech-savvy Reliability Support Engineer to join our B2B SaaS company and resolve platform issues efficiently. Our team of around 100 employees is primarily based in Malaga, Spain, with incorporation in the US and the EU. While our Development team is in Malaga, remote work is welcomed, allowing you to code from anywhere.

About Plytix

Plytix PIM (Product Information Management) is a SaaS platform that helps customers manage their product data. It serves as the single source of truth, enabling collaborative product work, e-commerce integration, catalog creation, and more.

Development team

What’s the opportunity? If you enjoy solving technical puzzles and helping others, this role is for you! You will dive into code, provide support, and ensure top-tier service for our clients. Bring enthusiasm and expertise to turn challenges into success stories.

Responsibilities include:

• Monitoring and troubleshooting production systems, responding to incidents promptly.
• Automating manual tasks and checking logs and alerts.
• Implementing integrations with tools like Hubspot/Asana and scripting to resolve issues.
• Ensuring SLAs are met.

Onboarding process:

• After 1 month: Familiarize with tools and processes, start coding, and receive mentorship.
• After 3 months: Understand our product deeply, handle non-trivial issues, and automate processes.
• After 6 months: Be fully integrated, autonomous, and collaborate across departments.

Team collaboration: You will work closely with Support, Customer Success, and Development teams to resolve issues and improve customer satisfaction.

Qualifications:

• 2+ years of relevant experience.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and in a team.
• Good communication skills.
• Programming skills in Python, HTML, CSS, JavaScript.
• Knowledge of databases like MongoDB/PostgreSQL.

Nice to have skills include Elastic, Grafana/Prometheus, Redis, RabbitMQ, AWS, Kubernetes, and experience with Hubspot/Asana.

Why work at Plytix?

• Voted Spain's #1 employer in 2023.
• Inclusive, fun, and collaborative culture.
• Flexible remote or office work in Malaga.
• Paid time off on your birthday, free lunches, health insurance, and other perks.

Our culture focuses on doing meaningful work and challenging the status quo. Plytix values diversity and equal opportunity in hiring.