Regulatory Case Executive (German) – Hybrid

TN Spain; Barcelona; Híbrido; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Join a leading travel subscription platform as a Regulatory Case Executive in a dynamic and inclusive environment. This role offers a unique opportunity to manage consumer regulatory complaints while collaborating with various teams. You'll gain insights into ecommerce, tourism, and data protection regulations in a hybrid work model. The company values flexibility and employee well-being, providing a competitive salary, continuous learning opportunities, and a vibrant workplace culture. If you're passionate about the travel industry and eager to grow, this is the perfect opportunity to embark on a rewarding career journey.

Servicios

Flexible benefits

Performance-based bonuses

Birthday day off

Relocation support

Free Coursera access

Soft skills workshops

Tech training

Internal mobility opportunities

Free fruit, coffee, and tea

After-work events and parties

Formación

• Strong writing and communication skills in German and English.
• Experience in legal case management and tourism regulations is valuable.

Responsabilidades

• Manage legal customer complaints and collaborate with Legal Counsels.
• Support VIP tasks and measure results of initiatives.

Conocimientos

German (native level)

English (proficient level)

Analytical skills

Problem-solving mindset

Customer-oriented

Crisis communication

Educación

Background in Tourism

Herramientas

CRM tools

Gsuite

AI tools (e.g., GitHub Copilot, ChatGPT)

Descripción del empleo

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Regulatory Case Executive (German)– Hybrid, Barcelona

Client: eDreams ODIGEO

Location:

Barcelona, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

25.04.2025

Expiry Date:

09.06.2025

Job Description:

As you contemplate your future you might be asking yourself what's the next step? Start your journey with us. We're seeking to fill the entry level for a Regulatory Case Executive to join our eDreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office to manage consumer regulatory complaints directly reporting to the VIP Customer Communications Team Lead. This role is a great opportunity to explore multiple eDO business areas as it is a position working cross-functionally as well as to improve your knowledge of ecommerce, tourism consumer, and data protection regulations. If you're looking to start in a new path that allows growth, that is your team.

Why eDreams ODIGEO

Join the world's leading travel subscription platform and one of the largest ecommerce businesses in Europe.

21 million customers, 44 markets, 5 brands, 7M members in Prime.

More than 100 million searches per day. Up to 6 billion daily AI predictions.

Over 1600 employees, more than 60 different nationalities from all continents, 99% permanent contracts, 36 average age.

We're the world's leading travel subscription platform and one of the largest ecommerce businesses in Europe. We are a tech company revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.

What you will do

The Role's Key Responsibilities and Tasks:
As an eDOer, you will have clear objectives, great challenges, and a clear overview of how your work contributes to the global company project and its customers. As a Regulatory Case Executive in the Communications team, you will be in charge of:

• Manage legal customer complaints such as consumer organisation files, customer court cases, and regulatory consumer cases;
• Collaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service;
• Support other VIP tasks such as: VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members;
• Support VIP Communications projects by collaborating with the team members when required;
• Measure, analyse, and report on the results of initiatives.

What you need to succeed:

Good to have:

• Background in Tourism will be required in your daily work;
• Used to work with CRM tools;
• Ability to work with Gsuite;
• Excellent writing and communication skills; you should be able to work with legal vocabulary and have excellent grammar at a native level in German;
• Proficient level of English is a must;

Job Requirements:

Bring your unique perspective, speak up, and offer disruptive solutions. You'll have the opportunity to learn and grow while making a real impact on our team. Here's what you need to succeed:

Personal skills:

• Passionate for the travel industry;
• Acute sense of judgement, tact, diplomacy, and crisis communication;
• Analytical capacity, problem-solving mindset, and organised;
• Customer-oriented, used to or comfortable working under pressure and constantly prioritising with a passionate mindset, eager to learn, and a great teamwork attitude;
• Ability to negotiate on a win-win perspective.

Valuable:

• Experience in legal case management, tourism-related GDPR, tourism, and consumer regulations;
• Other languages will be an advantage including: French, Italian, Norwegian, Swedish, Dutch, Portuguese, Catalan, Euskera, and/or Galician;
• It will be a plus to have experience in PR, media relations, VIP management, and/or Social Media management;
• Experience in handling VIP accounts and/or sensitive customer complaints;
• GDS Amadeus and/or Galileo knowledge will be a plus;
• Proven successes in both traditional and interactive claims channels.

Preferred Qualifications:

• Experience with Applied AI Tools: Demonstrated comfort using practical AI tools such as GitHub Copilot, ChatGPT, or other AI-powered coding assistants;
• Experimentation Mindset: Curiosity and eagerness to explore, experiment with, and integrate emerging AI-driven solutions into software development workflows;
• AI-Enhanced Problem Solving: Ability to effectively leverage AI tools to debug code, streamline development processes, and enhance productivity;
• Adaptability and Learning Agility: Enthusiastic about continuously learning and quickly adapting to new AI features and capabilities;
• Collaboration with AI: Experience or interest in collaborating closely with AI tools as pair programmers to complement traditional software development practices.

What's in it for you:

The best talent deserves the best benefits.
At eDO, we want you to be a part of our success story and great culture. Here's what we offer:

• A rewarding Compensation package, Prime Plus membership, competitive salary and benefits package including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support, and the possibility of choosing your equipment and even better, keeping it for free after 3 years.
• Continuous learning to fuel your growth and explore new horizons. Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program.
• Grow opportunities to empower your career and unleash your potential. Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
• Your Wellbeing is our Priority. Embrace Freedom and Flexibility. At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You'll be able to find the right work-personal life balance that suits you best.
• Work hard, party hard. We believe in having fun and connecting with colleagues. Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions like sports and music. Come to work as you are with no dress code and enjoy free fruit, coffee, and tea at our offices.
• Enjoy a dynamic and healthy environment. Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You'll work in an Agile Mindset environment with recognition at our core.

Wanna take a peek into what it's like to work at eDO? Follow us on LinkedIn and discover more about life at eDO.
If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further. Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.