Regulatory Case Executive (French) – Hybrid

eDreams ODIGEO; Zaragoza; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Rejoignez une équipe dynamique chez eDreams ODIGEO en tant que Regulatory Case Executive, où vous serez responsable de la gestion des plaintes réglementaires et aurez l'opportunité d'en apprendre davantage sur le secteur du tourisme et des consommateurs. Avec une culture d'entreprise axée sur l'inclusivité et le développement, c'est une occasion idéale pour commencer une carrière enrichissante dans le secteur du voyage.

Servicios

Competitive salary

Flexible benefits

Performance bonuses

Birthday off

Relocation support

Continuous learning opportunities

Formación

• Capacité à travailler avec un vocabulaire légal au niveau natif en français.
• Compétences professionnelles en gestion de cas juridiques et en réglementation de la consommation.
• Aptitude à travailler sous pression et orientation client.

Responsabilidades

• Gérer les plaintes juridiques des clients et collaborer avec les conseillers juridiques.
• Mesurer, analyser, et faire rapport sur les résultats des initiatives.
• Soutenir les projets de communication VIP et gérer les plaintes sensibles.

Conocimientos

Excellent writing skills

Communication skills

Analytical skills

Problem-solving

Teamwork

Negotiation skills

Educación

Background in Tourism

Herramientas

CRM tools

Gsuite

GDS systems like Amadeus or Galileo

Descripción del empleo

As you contemplate your future, you might be asking yourself, 'What's the next step?' Start your journey with us.

We're seeking to fill the entry-level position for a Regulatory Case Executive to join our eDreams ODIGEO Communication team , which is in a strong growth environment and will be based in our Barcelona office. The role involves managing consumer regulatory complaints, directly reporting to the VIP Customer Communications Team Lead. This position offers a great opportunity to explore multiple eDO business areas, work cross-functionally, and enhance your knowledge of ecommerce, tourism, consumer, and data protection regulations. If you're looking to start a new career path that allows growth, this is your team.

Why eDreams ODIGEO?

Join the world's leading travel subscription platform and one of the largest ecommerce businesses in Europe.

More than 100 million searches per day, up to 6 billion daily AI predictions.

Over 1600 employees, more than 60 nationalities, 99% permanent contracts, average age 36.

We are revolutionizing travel booking through consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.

What you will do

The Roles, Key Responsibilities, and Tasks

As an eDOer, you will have clear objectives, great challenges, and a view of how your work contributes to the company's projects and customers. As a Regulatory Case Executive in the Communications team, you will be responsible for :

• Managing legal customer complaints, including consumer organization files, customer court cases, and regulatory consumer cases;
• Collaborating with Legal Counsels on inquiries related to customer complaints to ensure excellent service;
• Supporting VIP tasks such as handling VIP and sensitive customer complaints, social care channels, and complaints addressed directly to CSM members;
• Supporting VIP Communications projects by collaborating with team members;
• Measuring, analyzing, and reporting on initiative results.

What you need to succeed

Good to have

Excellent writing and communication skills, ability to work with legal vocabulary, and excellent grammar at a native level in French. Background in Tourism is required. Experience with CRM tools, Gsuite, and proficient English skills are essential.

Job Requirements

Bring your unique perspective, speak up, and offer disruptive solutions. You will have opportunities to learn and grow while making an impact. Success factors include :

Personal skills :

Passion for travel, judgment, tact, diplomacy, crisis communication, analytical skills, problem-solving, organization, customer orientation, resilience under pressure, teamwork, negotiation skills.

Valuable experience :

Legal case management, tourism-related GDPR, consumer regulations, multilingual abilities, PR / media relations, VIP management, social media, VIP account handling, knowledge of GDS systems like Amadeus or Galileo, success in claims channels.

What’s in it for you

The best talent deserves the best benefits

We offer a competitive salary, flexible benefits, performance bonuses, birthday off, discounts, relocation support, equipment options, continuous learning, growth opportunities, personalized career paths, internal mobility, and a focus on wellbeing and flexibility, including a hybrid work model.

Join us for a dynamic, innovative, and inclusive environment with opportunities for fun, community, and professional growth. Follow us on LinkedIn to learn more about life at eDO.

If you're ready for a career with unmatched benefits, continuous learning, and a supportive work-life balance, apply now and help shape the future of travel with our passionate team.

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