Regulatory Case Executive (French) – Hybrid

eDreams ODIGEO; Barcelona; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join a leading travel subscription platform as an entry-level Regulatory Case Executive in Barcelona. This role involves managing consumer regulatory complaints and offers a great opportunity for growth within a dynamic team. Ideal for those passionate about the travel industry, with strong communication skills and a desire to learn.

Servicios

Competitive salary

Flexible benefits

Continuous learning opportunities

Career growth pathways

Flexible work arrangements

Team-building events

Formación

• Excellent writing and communication skills, native level in French.
• Background in Tourism is valuable.
• Proficient level of English.

Responsabilidades

• Managing legal customer complaints and regulatory consumer cases.
• Collaborating with Legal Counsels on inquiries.
• Measuring and reporting on the results of initiatives.

Conocimientos

Excellent writing skills

Communication skills

Analytical skills

Problem-solving skills

Negotiation skills

Herramientas

CRM tools

G-suite

Descripción del empleo

Job Description

As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us!

We’re seeking an entry-level Regulatory Case Executive to join our eDreams ODIGEO Communications team, which is in a strong growth environment. The role will be based in our Barcelona office and involve managing consumer regulatory complaints, directly reporting to the VIP Customer Communications Team Lead. This position offers an excellent opportunity to explore various eDO business areas through cross-functional work and to enhance your knowledge of e-commerce, tourism, consumer, and data protection regulations. If you're looking to start a new career path with growth potential, this is your team!

Why eDreams ODIGEO

Join the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe.

• 21 million customers – 44 markets – 5 brands – 7M members in Prime
• More than 100 million searches per day – Up to 6 billion daily AI predictions
• Over 1,600 employees from more than 60 nationalities; 99% permanent contracts; average age 36

We are revolutionizing the travel booking experience through our consumer insights, innovative technology, market leadership, and Prime, the world’s first travel subscription program.

What you will do

The Role’s Key Responsibilities include:

• Managing legal customer complaints, including consumer organization files, court cases, and regulatory consumer cases;
• Handling data protection consumer rights cases;
• Collaborating with Legal Counsels on inquiries related to customer complaints to ensure excellent service;
• Supporting VIP tasks such as handling sensitive customer complaints, social care channels, and direct complaints to CSM members;
• Contributing to VIP Communications projects in collaboration with team members;
• Measuring, analyzing, and reporting on the results of initiatives.

What you need to succeed

Good to have

• Excellent writing and communication skills, with the ability to work with legal vocabulary and demonstrate excellent grammar at a native level in French;
• Background in Tourism;
• Experience with CRM tools;
• Proficiency with G-suite;
• Proficient level of English.

Job Requirements

Bring your unique perspective, speak up, and offer innovative solutions. You’ll have opportunities to learn and grow while making a real impact. Here’s what you need:

Personal skills:

• Passion for the travel industry;
• Judgment, tact, diplomacy, and crisis communication skills;
• Analytical, problem-solving, and organizational skills;
• Customer-oriented, comfortable working under pressure, with a team-oriented attitude;
• Negotiation skills focused on win-win outcomes.

Valuable:

• Experience in legal case management related to tourism, GDPR, or consumer regulations;
• Additional languages such as Italian, Norwegian, Swedish, Dutch, Portuguese, Catalan, Euskera, or Galician;
• Experience in PR, media relations, VIP management, or social media;
• Handling VIP accounts or sensitive customer complaints experience;
• Knowledge of GDS systems like Amadeus or Galileo;
• Success in managing claims channels.

What’s in it for you

We offer a comprehensive benefits package including:

• Competitive salary, Prime Plus membership, flexible benefits, bonuses, and equipment perks;
• Continuous learning opportunities via Coursera, workshops, and training;
• Career growth pathways and internal mobility programs;
• Flexible work arrangements and a focus on work-life balance;
• Team-building events and a vibrant office culture;
• A diverse, innovative, and supportive environment with recognition and growth opportunities.

Follow us on LinkedIn to discover more about life at eDO. If you’re ready for a rewarding career with great benefits, apply now and be part of our diverse and passionate team shaping the future of travel.

Apply now!

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. Each team member’s uniqueness is our strength.