Regional Program Manager, Community Operations

Social network you want to login/join with:

Client:

Amazon Spain Services, S.L.

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

542713095308233932832460

Job Views:

6

Posted:

31.03.2025

Expiry Date:

15.05.2025

Job Description:

University degree or equivalent experience. Experience in a program management role driving process improvement with cross-functional stakeholders. Excellent written and verbal communication. Experience influencing senior leadership.

Job Summary: Amazon Community Operations works to anticipate our communities’ needs and build positive net impact anywhere we operate. From operational excellence to community outreach and employee engagement, community operations is defining what it means to be a positive presence in the community. This is a fast-paced, start-up environment where creative problem solving, operational excellence, and building relationships are the core of our day-to-day work.

Key Job Responsibilities:

1. Leverage data, feedback, and other inspection mechanisms to understand the needs and specific opportunities for operational improvements in neighborhoods where Amazon operates.
2. Identify opportunities for partnership on community outreach and develop proactive, locally-focused plans for Amazon facilities to engage community members.
3. Determine the root cause of any community concerns. Collaborate with internal stakeholders to design the operational changes, ensuring community members are engaged through the change process.
4. Represent Amazon in discussions with local government, public offices, local business chapters, neighboring businesses and residential communities.
5. Collaborate with internal teams to launch new Amazon delivery stations. Develop community outreach campaigns and support onboarding the new delivery station leadership teams.
6. Partner closely with Amazon's Public Policy, Public Relations, Operations, Infrastructure, Real Estate teams regarding new investments and site expansions to represent the voice of community members in our decision making.
7. Partner with People Experience Technology, Safety, and other Regional support teams to drive implementation and adoption of programs that connect internal community members. Create mechanisms and feedback loops to drive continuous improvement of this work.

This is a field role and requires regular travel to operations sites and communities within your geographic area for day-to-day activities, and may require 20% domestic travel.

Minimum Requirements:

1. Experience in operations, customer service, community or public relations, government, or public policy.
2. Ability to identify and solve ambiguous problems to make business decisions using relevant data and insights.
3. Ability to develop new ideas and creative solutions with community interests as a focal point.
4. Ability to influence and improve results laterally and remotely through cross-functional colleagues.
5. Ability to influence and coach leaders at all levels in understanding their role in building culture and connecting individuals as well as teams.

CommunityOpsJobs