Regional Process Excellence Manager

Amazon; Madrid; On-site; EUR 90,000 - 130,000; Full time

Job summary

Amazon Logistics (AMZL) is building a world-class last mile network with the Process Excellence (PEx) team driving standardization and continuous improvement. The RPEM leads a multi-layered team of SAMs and FQAs, aligning with senior leaders to execute the PEx roadmap across the region and travel as needed to visit teams on-site.

The role requires a strong background in operations or supply chain, project leadership, and proficiency in Excel for data analysis.

Qualifications

• Bachelor's degree or equivalent in business, operations, logistics or engineering.
• Experience in supply chain, transportation, project management or management consulting.
• Experience managing projects.
• Experience using Excel and data analysis.
• Experience communicating with a wide range of stakeholders, including leadership.

Responsibilities

• The RPEM is the PEx business partner for Operational General Managers and/or Senior Regional Managers and will manage a team of Station ACES Managers (SAMs) and Field Quality Associates (FQAs) across the region of operations.
• Regularly interface with senior leaders across the network in cross-functional teams to plan and coordinate the PEx roadmap and trade-offs.
• Lead Lean and Kaizen initiatives to improve safety, productivity, quality, and experience, and drive change management across the region.

Skills

Stakeholder communication

Data analysis

English fluency

Education

Bachelor's degree or equivalent in business, operations, logistics or engineering

Tools

Excel

Job description

Description

Operations is at the heart of Amazon's customer experience and differentiation. Our ambition is to be the earth's most customer-centric business and set the industry standard for customer innovation and experience. The Process Excellence (PEx) team (previously Country ACES) is responsible for driving standardization and continuous improvement efforts in Amazon Logistics (AMZL), the last mile operation in a customer's click-to-delivery journey. We work backwards from the customer and define new innovative solutions that raise the bar on customer experience and speed whilst constantly lowering our cost of fulfillment and supporting our continued high growth.

Key job responsibilities

• The RPEM is the PEx business partner for Operational General Managers and/or Senior Regional Managers and will manage a team of Station ACES Managers (SAMs) and Field Quality Associates (FQAs) across the region of operations. You will use your leadership experience to manage multiple layers of leaders on a wide variety of projects and priorities in a fast-paced environment. You will regularly interface with senior leaders across the network in various cross-functional teams to agree, prioritize, plan and coordinate the PEx roadmap, making trade-offs between opportunity and resources. You are expected to be on-site in and travel to visit your team across the region.
• The RPEM is expected to provide deep expertise in multiple functions, tool and process standards while having well settled management skills. You will be responsible for the country/region/area goals, accountable for long-term planning and strategic initiatives execution, and work in ambiguity in areas where the strategy is yet to be defined, creating long-term mechanisms to inspect results. Crucial for the role is to understand how to identify opportunities and make a true business impact, interacting and influencing other teams to ensure coordination of efforts and able to obtain buy-in as needed.
• As a RPEM, you’ll be at the forefront of making AMZL better - which means improving safety, productivity, quality, and experience. You will solve large scale, business critical problems through strategic projects/programs, conduct problem solving and ideation to define solutions that raise our bar, and ensure execution of projects to meet targets and timelines. You will drive operational excellence through reinforcing standard work / Lean processes, sponsoring continuous improvement/Kaizen projects (bottom up) and driving change management/audit initiatives (top down).

About the team

At Amazon Logistics (AMZL), we are building a world-class last mile operation, where Last Mile Delivery Experience (LMDX) plays a key role. In LMDX we work for our customers. We aim to fulfill their necessities and delight them, building a consisting but customized delivery experience. We are continuously anticipating their needs by building the processes and products needed to make this happen.

Basic Qualifications

• Bachelor's degree or equivalent in business, operations, logistics, supply chain or engineering
• Experience working in a supply chain, transportation, project management or management consulting role
• Experience managing projects
• Experience using Excel and data analysis
• Experience communicating with a wide range of stakeholders, including colleagues and leadership

Preferred Qualifications

• Speak, write, and read fluently in English
• Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
• Master's degree, or MBA in management, business administration, economics, engineering, marketing
• Experience in program, project, product management, or leading a product implementation process

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