Public Sector Process Excellence Lead

Hp; Las Rozas de Madrid; On-site; EUR 70,000 - 95,000; Full time

Job summary

Amazon is seeking a Senior Financial Analyst for EU Amazon Logistics - Process Excellence & Engineering Finance. You will partner with Process Excellence and Engineering to own financials, size opportunities, and ensure ROI on automation and design investments across Europe.

You will work with operators and engineers to deliver rigorous analysis, build credible business cases, and influence capital allocation decisions that improve efficiency and reduce cost.

Qualifications

• Bachelor's degree or Master's degree in Finance, Economics, Statistics, Business, or a related field.
• Experience in multiple finance and accounting roles, or large, cross-functional initiatives.
• Experience with financial and statistical modeling.

Responsibilities

• Own the financial partnership for Process Excellence, linking governance, quality, and ROI to financial outcomes.
• Review ROI of Engineering investments (automation, design changes) and size opportunities.
• Track investment actuals and ensure benefits realization; connect performance to original investment.
• Collaborate with operators and engineers to automate recurring analysis and drive data-driven decisions.

Skills

SQL

Python

Excel

Data analysis

Financial modeling

Stakeholder comms

Education

Bachelor's or Master's in Finance/Economics

MBA (preferred)

Tools

SQL

MS Power Query

Python

Excel

Job description

Description
Operations is at the heart of Amazon's customer experience and differentiation. Our ambition is to be the earth's most customer-centric business and set the industry standard for customer innovation and experience. The Process Excellence (PEx) team (previously Country ACES) is responsible for driving standardization and continuous improvement efforts in Amazon Logistics (AMZL), the last mile operation in a customer's click-to-delivery journey. We work backwards from the customer and define new innovative solutions that raise the bar on customer experience and speed whilst constantly lowering our cost of fulfillment and supporting our continued high growth.
Key job responsibilities
- The RPEM is the PEx business partner for Operational General Managers and/or Senior Regional Managers and will manage a team of Station ACES Managers (SAMs) and Field Quality Associates (FQAs) across the region of operations. You will use your leadership experience to manage multiple layers of leaders on a wide variety of projects and priorities in a fast-paced environment. You will regularly interface with senior leaders across the network in various cross-functional teams to agree, prioritize, plan and coordinate the PEx roadmap, making trade-offs between opportunity and resources. You are expected to be on-site in and travel to visit your team across the region.
- The RPEM is expected to provide deep expertise in multiple functions, tool and process standards while having well settled management skills. You will be responsible for the country/region/area goals, accountable for long-term planning and strategic initiatives execution, and work in ambiguity in areas where the strategy is yet to be defined, creating long-term mechanisms to inspect results. Crucial for the role is to understand how to identify opportunities and make a true business impact, interacting and influencing other teams to ensure coordination of efforts and able to obtain buy-in as needed.
- As a RPEM, you'll be at the forefront of making AMZL better - which means improving safety, productivity, quality, and experience. You will solve large scale, business critical problems through strategic projects/programs, conduct problem solving and ideation to define solutions that raise our bar, and ensure execution of projects to meet targets and timelines. You will drive operational excellence through reinforcing standard work / Lean processes, sponsoring continuous improvement/Kaizen projects (bottom up) and driving change management/audit initiatives (top down).
About the team
At Amazon Logistics (AMZL), we are building a world-class last mile operation, where Last Mile Delivery Experience (LMDX) plays a key role. In LMDX we work for our customers. We aim to fulfill their necessities and delight them, building a consisting but customized delivery experience. We are continuously anticipating their needs by building the processes and products needed to make this happen.
Basic Qualifications
- Bachelor's degree or equivalent in business, operations, logistics, supply chain or engineering
- Experience working in a supply chain, transportation, project management or management consulting role
- Experience managing projects
- Experience using Excel and data analysis
- Experience communicating with a wide range of stakeholders, including colleagues and leadership
Preferred Qualifications
- Speak, write, and read fluently in English
- Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
- Master's degree, or MBA in management, business administration, economics, engineering, marketing
- Experience in program, project, product management, or leading a product implementation process
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Senior Financial Analyst, EU Amazon Logistics - Process Excellence & Engineering Finance

Description
Amazon Logistics is transforming its last-mile delivery network at pace, opening new delivery stations, expanding faster delivery options for customers, and handling steadily growing volumes across Europe. Two things decide how cost-effectively that network runs, how efficiently each delivery station operates, and how well we invest the capital that improves and automates it. Process Excellence sets the standard for station efficiency through process governance, quality, and defect reduction, while Engineering decides how the network is built and automated through process engineering, automation, and station design. Finance partners closely with both, making sure every efficiency gain and every euro of capital is grounded in solid analysis and delivers the return it promised.
We are looking for a Senior Financial Analyst who is excited to partner with Process Excellence and Engineering and influence how the network invests. You will own the financial partnership across process governance, quality, and defect reduction on the Process Excellence side, and the ROI of automation, process engineering, and design investments on the Engineering side, so that a single automation or design decision that can shape the cost of running a station for years is grounded in the rigour you bring to sizing the opportunity, testing the assumptions, and tracking the return.
With the reporting automated and much of the recurring analysis now taking care of itself, the value you bring is in reading the numbers better than anyone else, testing whether a business case holds before the capital is committed, and partnering with operators and engineers to invest where it earns the most. You will draw on the team's own AI and automation tools to spend your time exactly there, on the analysis and the partnership that move performance, on a team that keeps setting itself a higher standard and will look to you to help shape what comes next.
Key job responsibilities
- Own the financial partnership for Process Excellence, connecting process governance, quality, and returns performance to financial outcomes and identifying where efficiency is falling short of benchmark.
- Review the ROI of Engineering investments (automation, process engineering projects, design change requests), sizing the opportunity, quantifying the trade-off, and making thoughtful judgement calls in ambiguous environments where data may be difficult to procure.
- Review capital investment cases, making sure they are rigorous, complete, and grounded in credible assumptions before they move forward, and connect performance back to the original investment.
- Track investment actuals against business case, closing the loop through to benefits realisation and feeding lessons back into planning.
- Contribute to the cross-functional programs that reduce cost and defects on the Process Excellence side.
- Communicate the drivers behind process, quality, and investment performance to senior stakeholders, turning analysis into decisions.
- Partner with data and technology teams to automate recurring analysis, and support the adoption of the team's AI and automation tools across the wider finance community.
A day in the life
You will be at the center of how the network invests in its own performance, so on any given day you might be working with a business partner to understand whether an efficiency gain is genuine or an artefact of the benchmark, pressure-testing an automation or design business case together to see whether the payback holds once you stress the assumptions, or turning what the numbers are telling you into a clear recommendation that moves an investment decision forward.
Some of the questions you will help answer:
- Is this efficiency gain a genuine improvement, or is the benchmark flattering us?
- Does this automation or design investment still pay back once we stress the assumptions, and how will we know once it ships?
- Where should the network put its next euro of capital to build the most performance?
No two days look the same, but the thread that ties them together is that you will use data, judgement, and financial rigour to help the network invest where it earns the most, working alongside operators and engineers to get there.
About the team
As part of the EU AMZL Central Finance team, you will join a team that is passionate about numbers, data, and how to use them to generate insights and improve our business. We partner across countries and delivery stations to strengthen the productivity plan, protect the cost base, and shape where the network invests next, and we are the trusted business advisors to Central Operations leadership, working with our partners to make sure they have the most reliable information and make the best possible decisions.
Basic Qualifications
- Bachelor's degree, or Master's degree
- Experience in multiple finance and accounting roles, or experience delivering results for large, cross-functional initiatives/projects
- Experience working with large-scale data mining and reporting tools (i.e. SQL, MS Power Query, Python), or experience in Excel (macros, index, conditional list, arrays, pivots, lookups)
- Experience with financial and statistical modeling
Preferred Qualifications
- Bachelor's degree in Finance, Economics, Statistics, Business, or a related field
- Experience identifying and resolving complex issues
- Experience in a fast paced, dynamic organization
- Experience making business recommendations and influencing stakeholders
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application