Regional Operations Manager

Club Demonstration Services; Cádiz; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Regional Operations Manager to lead and support a dynamic team overseeing part-time Sales Advisors. This pivotal role involves ensuring operational excellence and delivering high-quality member experiences across various markets. You will be responsible for performance reviews, training, and development of team members while managing project execution and client relations. Ideal candidates will possess strong leadership skills, fluency in multiple languages, and a proven track record in retail operations management. Join this innovative firm to make a significant impact in a collaborative environment.

Formación

• Minimum 5+ years of experience in Retail Operations Management.
• Minimum 10+ years of Supervisory experience.

Responsabilidades

• Lead and support District Managers and Event Managers.
• Ensure successful project execution across multiple events.
• Build strong relationships with Costco Operations teams.

Conocimientos

Fluent in English

Fluent in Spanish

Fluent in French

Strong initiative

Experience managing large remote sales teams

Effective delegation skills

Strong organizational skills

Mathematical and analytical skills

Excellent written and verbal communication skills

Intermediate to advanced PC skills

Educación

Bachelor's Degree or equivalent experience

Descripción del empleo

The Regional Operations Manager is responsible for leading and supporting District Managers and Event Managers who oversee a part-time workforce of Sales Advisors executing Costco Vendor Events and CDS projects across Spain, France, and Sweden. This role ensures operational KPIs are consistently met while delivering a high-quality member experience. Working closely with Sales and Account Managers, field personnel, and various business support units, the Regional Operations Manager fosters operational excellence and consistency across all assigned markets.

1. Conduct regular market visits for performance reviews, warehouse audits, and Event Manager (EM) development.
2. Oversee recruiting, onboarding, training, and development of field associates.
3. Lead and coach team to achieve performance goals; conduct weekly calls to share updates and set priorities.
4. Provide ongoing direction and support to Event Managers; manage performance reviews and development plans.

Project Scheduling / Coordination / Management / Maintenance

1. Ensure successful project execution by prioritizing and organizing multiple events across markets.
2. Partner with local managers and Event Specialists to align on client and business goals.
3. Ensure staffing and scheduling align with execution requirements, event manuals, and food safety standards.

Customer Relations (Internal / External)

1. Build strong and consistent relationships with Costco Operations teams at the warehouse level and Regional team.
2. Ensure client and vendor expectations are met through effective collaboration and field support.
3. Conduct field observations of Event Managers and provide performance feedback.
4. Develop customized development plans for team members based on performance, potential, and succession needs.

Administration / Reporting

1. Review KPI reports and provide action plans based on trends and findings.
2. Drive accountability to meet General Manager (GM) survey targets (goal: 9/10 rating).

Budget / Expense Control

1. Manage field expenses, supply inventory, and procurement to ensure fiscal discipline.
2. Ensure accurate labor forecasting and maintain staffing within budget parameters.

Education Level: Bachelor's Degree or equivalent experience (Required).

Field of Study / Area of Experience: Please specify.

Minimum 5+ years of experience in Retail Operations Management, District Management within retail, hospitality, event marketing, or food industry.

Minimum 10+ years of Supervisory experience.

Skills, Knowledge, and Abilities

• Fluent in English, Spanish, and French.
• Strong initiative, self-directed, with the ability to work independently.
• Experience managing large remote sales teams.
• Effective delegation skills.
• Strong organizational and follow-up skills.
• Mathematical and analytical skills.
• Excellent written and verbal communication skills.
• Understanding of retail reporting systems.
• Intermediate to advanced PC skills, including spreadsheets, word processing, and presentation software.

Travel and/or Driving Requirements

• Travel and driving are essential duties of this role.