Regional Lead Of Customs & Trade Compliance Operations (M/F/D)

Deutsche Post; Madrid; Hybrid; EUR 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid working environment

Local employee benefits

Career development opportunities

Job summary

DHL Supply Chain is seeking a Regional Lead of Customs & Trade Compliance Operations in Madrid to shape and drive compliant, high-performing customs operations across Europe. You will translate strategy into action, guide an international community and collaborate with senior stakeholders to enable trade compliance as a business lever.

Requirements include a Master’s degree or equivalent, 10+ years in customs and trade compliance, and proven leadership in matrix environments.

Qualifications

• Master’s degree or equivalent plus senior-level experience in customs & trade compliance.
• Over 10 years in customs and trade compliance within a complex international organisation.
• Proven ability to lead regional operations, multiple teams and senior stakeholders.

Responsibilities

• Shape and implement regional customs and trade compliance operations strategy.
• Coordinate and monitor customs operations across the region for compliance and performance.
• Establish standard processes, KPIs and governance for transparency and improvement.
• Serve as regional escalation point for non-compliance and drive resolutions.
• Identify risks, opportunities and best practices to improve effectiveness and efficiency.
• Lead and connect regional customs operations community across functions and networks.
• Build trusted relationships with senior leaders, customers and authorities.

Skills

Leadership

Strategic thinking

Negotiation

Communication

EU travel readiness

Education

Master's degree

Job description

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL Supply Chain is the world’s leading contract logistics provider. We combine value-added and management services with traditional fulfilment and distribution to help our customers improve performance and create long-term competitive advantage.

With operations across multiple countries and industries, we offer an international environment where expertise, collaboration and innovation come together to address complex supply chain challenges.

Join DHL Supply Chain as Regional Lead of Customs & Trade Compliance Operations and help shape compliant, high-performing customs operations across Europe. In this influential regional role, you will translate strategy into action, guide a strong international community and work with senior stakeholders to make trade compliance a true business enabler.

What will your responsibilities be?

• Shape and implement the regional customs and trade compliance operations strategy in line with business priorities, corporate policies and regulatory requirements.
• Plan, coordinate and monitor customs operations across the region to ensure compliance, operational quality and consistently strong performance.
• Establish and embed standard processes, procedures, KPIs and governance mechanisms that drive transparency and continuous improvement.
• Act as the regional escalation point for operational non-compliance, leading effective resolution in close partnership with Customs Compliance and other regulatory teams.
• Analyze complex operational challenges, identify risks and opportunities, and introduce best practices that improve effectiveness and efficiency.
• Lead and connect the regional customs operations community, providing guidance on customs and bonded warehousing and sharing expertise across operations, sales and global networks.
• Build trusted relationships with senior leaders, customers, customs authorities and other key stakeholders, including support for customer negotiations.
• Guide country and local leaders in a matrix environment, strengthening capability, engagement and performance while anticipating regulatory change.

You won’t find another Regional Lead of Customs & Trade Compliance Operations position like the one you’ll find with DHL Supply Chain.

Now, here’s what we need from you:

• A Master’s degree in a relevant field or an equivalent combination of education and senior-level professional experience.
• More than ten years of customs and trade compliance experience in a complex international organisation, including regional regulatory knowledge.
• Proven ability to lead regional operations, multiple teams and senior stakeholders in a matrix environment.
• A strategic and analytical mindset, combined with excellent influencing, negotiation, facilitation and communication skills.
• Residence in the European Union, willingness to travel as required and a driving license valid in the European Union.

What can you bring as a plus?

• Experience working with customs authorities, customers and senior leaders across several countries.
• A track record in continuous improvement, project delivery and KPI-based performance management.
• Knowledge of customs brokerage, bonded warehousing, classification, valuation, origin, sanctions and export controls.

What do we offer?

• Full-time position with flexible working time
• Hybrid working environment
• Competitive salary package in the logistics provider sector
• Great career and personal development opportunities within the whole multi-national DHL organization, depending on the competencies and career aspirations
• Collaborate with an international network and grow your expertise in an inclusive, purpose-driven environment
• Local employee benefits