Receptionist - Recepcionista

Marriott Vacations Worldwide; Islas Baleares; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated Receptionist to join their team in a vibrant resort setting. This role involves managing guest check-ins and check-outs, ensuring a seamless experience for all visitors. You will be the first point of contact, responsible for providing excellent customer service, handling inquiries, and resolving issues promptly. The ideal candidate will possess strong hospitality skills, be fluent in multiple languages, and have a good understanding of hotel management software. Join a dynamic team that values service excellence and a positive guest experience in a beautiful location.

Formación

• Fluency in Spanish, German, and English is essential for this role.
• Excellent hospitality and basic accounting skills are required.
• Must be well organized and a good team player.

Responsabilidades

• Handle guest check-in and checkout efficiently and professionally.
• Maintain cleanliness and neatness of the Front Desk and office.
• Ensure guest satisfaction by addressing complaints and inquiries.

Conocimientos

Hospitality Skills

Fluent in Spanish

Fluent in German

Fluent in English

Basic Accounting Skills

Well Organized

Team Player

Herramientas

Opera

Guestware

Concierge Assistant

Marsha

MS Office

Outlook

Descripción del empleo

Receptionist - Recepcionista in Marriott's Club Son Antem at Marriott Vacations Worldwide

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Responsibilities

• Handle guest check-in and checkout efficiently and in a professional manner, following the company procedures.
• Hand over any relevant information with the relevant departments or shifts, using the right ways of communication.
• Read the memo board, to keep updated on all current information.
• Always use the correct telephone etiquette.
• Perform Courtesy Visits to ensure the highest level of satisfaction of our Owners and Guests.
• Develop a thorough knowledge of resort property, resort staff, resort services and the hours of operation.
• Maintain a high standard of personal hygiene and wear proper uniform at all times.
• Ensure the cleanliness and neatness of the Front Desk and office.
• Understand the resort fire and safety procedures.
• Handle guest complaints in a professional and hospitable manner.
• Report any unusual occurrences to the MOD, Front Desk Manager or General Manager.
• Adhere to all company policies and procedures.
• Have a basic knowledge of resort rates, vouchers and discounts, as well as basic knowledge of Marsha reservation system.
• On a daily basis, complete the credit check according to the company procedure.
• On a daily basis, ensure a correct cashier closing, following accounting guidelines and procedures.
• Responsible for answering calls, recording guest requests, and then pursuing the issue to a resolution.
• Ensure that all customer complaints are recorded in the Guest Response Program in a timely and professional manner. Must coordinate the response to guest issues and then follow-up with the guest to ensure satisfaction with the result.
• Have knowledge of the local area and the resort, resort staff, and resort services, including the hours of operation for all departments involved and in the surrounding areas; has a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc.
• Is a resort ambassador by promoting the resort outlets.
• Understands various payment options and procedures, knows how to read a reservation in Opera and Marsha.
• Handle all emergencies according to established procedures.

Job Qualifications

• Fluent in Spanish, German and English. Other European languages a plus.
• Excellent hospitality skills.
• Basic accounting skills.
• Well organized, good team player.
• Working knowledge of Opera/Guestware/Concierge Assistant/Marsha software.

Physical Job Requirements

• Maintain a neat and professional appearance at all times.
• Frequent bending, kneeling and stooping, lifting up to 15kg.
• Good visual observation.
• Long standing hours.
• Stress resistant.
• Flexible working hours.

Marginal Job Function

• Perform other duties as required to meet the needs of the department or as instructed by Management.

Other

• Be punctual and wear the name tag and uniform at all times during working hours.
• Perform all tasks in a timely manner ensuring all deadlines are met.
• Comply with MVC policies and procedures.
• Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times.
• Maintain an attitude and commitment to provide excellent service to all customers and associates.
• Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers.
• Maintain a working knowledge of all MVC product lines.
• Maintain computer systems knowledge (MS Office, Outlook, etc).
• Work with all MVC colleagues as a team, supporting the needs within that team and those of the business at all times.
• Must be proactive in every area, including offering additional services to clients.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.